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PL
The paper contains an analysis of marketing strategies possible to apply in tourist enterprises and an evaluation of these strategies from the point of view of their implementation in particular tourist enterprises. The main part of this work includes the analysis of benchmarking strategy and strategies resulting from Ansoff Matrix. In the final part of this work the characteristics of a typical structure of marketing strategy are presented.
PL
wiejska turystyka kulturowa przedsiębiorczość uwarunkowania kulturowe obszary wiejskie
PL
Celem artykułu jest rozpoznanie i dokonanie analizy stanu rozwoju gospodarki turystycznej w województwie mazowieckim oraz określenie jej wpływu na rozwój regionu. W badaniach wykorzystano metodę desk research. Zobrazowano skalę rozwoju podstawowych grup przedsiębiorstw zaliczanych do gospodarki turystycznej (obiektów noclegowych, gastronomicznych, biur podróży) oraz popytu turystycznego. Dokonano analizy rozwoju głównych sekcji i działów PKD obejmujących przedsiębiorstwa turystyczne oraz ich udziału we wpływie na rzecz budżetu państwa. Województwo mazowieckie zostało pokazane na tle pozostałych województw kraju. Badania wykazały, że stan rozwoju gospodarki turystycznej jest zróżnicowany, a województwo jest zarówno obszarem recepcyjnym, jak i emisyjnym ruchu turystycznego. Pomimo mniejszej niż w innych województwach liczby obiektów noclegowych popyt turystyczny rezydentów i nierezydentów jest na wysokim poziomie, a wpływy do budżetu państwa oraz jst – istotne.
4
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Metody oceny jakości usług turystycznych

88%
PL
Significance of quality in tourism is increasing and can decide about success on the tourist market. Taking into account quality in marketing strategy brings many benefits. High quality products undoubtedly rise effectiveness of tourist business. One method of tourist service quality evaluation is by measuring buyers' satisfaction, their expectations and experiences. Satisfied customers are the most important indicator of high quality tourist products.
5
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Ubezpieczenia na potrzeby turystyki

75%
PL
Tourism related economic activity is characterized by a high financial risk. The aim of this was to investigation the possibility to hedge the financial risk with an civil liability insurance products designed for enterprises from the tourism line of business. Study describes scope and methods used for actuarial protection of the enterprises working in the tourism branch. Detailed analysis of the insurance products available on the insurance market showed that those products gave a satisfactory level of the protection against the financial risk. However it is worth mentioning that the insurance products market has a high level of diversity what might by a cause of irrelevant selection of the insurance policy. High range of the policy quarantee amounts also hampers selection of the right product.
Management
|
2013
|
vol. 17
|
issue 1
291-304
EN
The economic crisis, which has affected the global economy in recent years, also exerted impact on, among others, the tourism sector. It view of the worse financial and economic results obtained by enterprises operating in tourist sector and other negative phenomena tourist entities started paying attention to tools adequate for crisis management. The objective of article is to define the impact of economic crisis on the functioning of Polish tourist enterprises both in the perspective of its effects and activities undertaken to overcome them. The paper presents an attempt to verify the hypotheses, referring to the opinion of tourist companies’ managers, according to which an increase in operating costs represents the more important result of the current global crisis, rather than a drop in revenues or smaller number of clients. In spite of that, among crisis management instruments higher significance, than cost reduction, is associated with such activities and instruments as: promotion and its intensification, higher online sales intensity, offering discounts on services or winning new sale markets. It refers to hypothesis verification suggesting that these enterprises are not prepared for crisis situations and the activates undertaken are of temporary nature. The discussion presented in the paper is based on empirical research results carried out among entrepreneurs operating in tourism sector in the most popular tourist locations in The Karkonosze and The Izery mountains, i.e. Karpacz, Szklarska Poręba, Świeradów Zdrój and Jelenie Góra. The empirical part of the paper was preceded by theoretical remarks referring to attitudes of crisis management in tourism. The results of conducted research indicate that in the opinion of the majority of tourist companies’ managers/owners the crucial impact of the global crises was observed in higher functioning costs, while the most important instrument for its effects counteracting is the extension of promotion and offer distribution, mainly online, with the cost reduction to follow.
PL
Artykuł ma charakter badawczy, a jego celem jest zbadanie zależności między stosowanymi w praktyce, tradycyjnymi koncepcjami zarządzania a innowacyjnością biur podróży z województwa opolskiego. W pracy wykorzystano dwie metody badawcze: metodę dokumentacyjną, w ramach której dokonano inwentaryzacji biur podróży oraz metodę sondażu diagnostycznego, w której wykorzystano technikę ankietową. Badanie empiryczne przeprowadzono w 2013 roku wśród właścicieli i menadżerów 21 biur podróży. Wyniki badania wskazują, że zdaniem respondentów, do koncepcji zarządzania sprzyjających innowacyjności zaliczyć można TQM, Zarządzanie wiedzą oraz Outsourcing. Najmniej korzystne wyniki z punktu widzenia innowacyjności uzyskano dla Benchmarkingu.
EN
The article is of research nature and its objective is to examine the relationship between used management concepts and innovativeness in travel agencies from Opole region. Two main research methods are used in the thesis: a documentation method, which allowed for an inventory of the travel agencies and the diagnostics survey method, within which a questionnaire technique was used. The empirical research was carried out in 2013 on the sample of owners or managers of 21 travel agencies. According to the survey TQM, followed by Knowledge Management and Outsourcing gives the best results in innovatiness and competitive position. The least favorable results in the assessment of competitiveness and innovatiness were obtained for agencies using Benchmarking
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