Search results

1

Audit quality interpretation and one of the possible measurement models

100%

Szirmai A. M., Siklósi Á., Török M. Z.

Prace Naukowe Uniwersytetu Ekonomicznego we Wrocławiu

|

2018

|

issue 515

166-176

EN

As a key issue, we deal with the relationship between audit quality and business. The economic crisis and the increased audit threshold have reduced the scope of firms obligated to audit. From the available data, it can be seen that although the number of firms fall under statutory audit decreased, the number of audit companies declined only marginally, resulting in a strong price competition, which led to the issue of audit quality coming to the fore. Based on the results of the systematic research carried out, an audit quality interpretation and measurement model can be established. The model examines the audit quality in five themes and three dimensions, which provides a full measure of quality. The five themes allow us to interpret six types of service quality gap. Using this model we can identify areas in need of improvement, helping to provide a more efficient and effective audit and, consequently, a higher customer satisfaction.

2

On Logistics Service Quality Evaluation – Case Study

80%

Werbińska-Wojciechowska S.

Logistics and Transport

|

2011

|

vol. 13

45-56

EN

This research intends to identify and analyze quality performance measurements used in logistics service companies. As a result, author presents the main definitions of quality and logistics service quality. Later, author investigates the main evaluation models and measures of logistics service quality which are known in the literature. In the next step, there are presented obtained quality analysis results in comparison with the knowledge about the case company pre-sent condition. The chosen case company is one of the biggest transport and logistics service providers operating in Poland.

3

Quality attributes in the non-market stated-preference based valuation of cultural goods

70%

Wiśniewska A.

Central European Economic Journal

|

2019

|

vol. 6

|

issue 53

EN

Evidence-based policies require well-established research and reliable data. One of the major difficulties in delivering such data for cultural policies lies in measuring culture, expressing its ephemeral nature in numbers and indicators, as research used to do in other sectors. Stated-preference based non-market valuation is one of the few tools able to reveal the benefits that cultural goods deliver to the society for cost–benefit analysis. The prevalent problem in this kind of studies is poorly defined, ambiguous goods. When attempting to define them, we cannot forget that the essence of art and culture, which is in itself worth measuring, is quality. The goal of the article was to review previous uses of quality measurements of arts and culture in stated-preference based non-market valuation research, most of which are dedicated to performing arts and cultural heritage.

4

Patient service as a component of assessing health care system’s performance – conceptual framework

41%

Rudawska I., Torbé B.

Handel Wewnętrzny

|

2017

|

issue 1 (366)

69-79

EN

Introduction: Systematic evidence about suboptimal quality of care in the segment of chronic patients along with widely published incidents of poor practice have made quality a priority issue for policy makers. This increased interest has intensified efforts to develop quality indicators to assess performance at multiple levels of the health care system. The purpose: This paper aims at discussing the relevance of incorporating customer service into the evaluation process of health care system’s performance. Research approach: The paper is based on the literature review. It is mainly conceptual in its form. The authors propose the conceptual framework and identify a new dimension of a customer service in the segment of chronically ill patients. Analysis findings: As a result, a new conceptual framework for the evaluation of the health care system’s performance in the segment of chronic patients has been developed. Continuity of care has been introduced as a new quality item. Social implications: Most OECD countries face aging population. Therefore, the quality of health care becomes a priority more than ever. The research findings can contribute to better understanding of customer service in the segment of chronic patients and be helpful in assessing health system’s performance in Poland.

PL

Wprowadzenie: systematyczne dowody naukowe dotyczące braku optymalnej jakości opieki w segmencie pacjentów przewlekle chorych wraz z szeroko publikowanymi przypadkami złych praktyk sprawiły, że jakość stała się kwestią priorytetową dla decydentów. To zwiększone zainteresowanie zintensyfikowało wysiłki w celu opracowania wskaźników jakości do oceny działania systemu ochrony zdrowia na wielu jego poziomach. Cel: celem artykułu jest dyskusja na temat włączenia obsługi pacjenta jako elementu oceny funkcjonowania systemu ochrony zdrowia. Podejście badawcze: artykuł opiera się na przeglądzie literatury. Jego formuła jest głównie koncepcyjna. Autorzy proponują zarys tytułowej koncepcji i identyfikują nowy wymiar obsługi pacjenta w segmencie chorych przewlekle. Analiza wyników: na podstawie analiz zarysowano nową koncepcję oceny funkcjonowania systemu ochrony zdrowia, w odniesieniu do segmentu pacjentów chorych przewlekle. Wprowadzono ciągłość opieki jako nowy atrybut jakości. Implikacje społeczne: większość krajów OECD boryka się ze zjawiskiem starzejących się społeczeństw. W tej perspektywie jakość opieki staje się priorytetem. Uzyskane wyniki badań mogą się przyczynić do lepszego zrozumienia procesu obsługi pacjentów przewlekle chorych oraz być pomocne przy ocenie funkcjonowania systemu ochrony zdrowia w Polsce.

RU

Введение: систематические научные доказательства, касающиеся отсутствия оптимального качества опеки в сегменте пациентов с хроническими заболеваниями, наряду с широко публикуемыми случаями плохих практик, привели к тому, что качество стало приоритетным вопросом для принимающих решения. Этот повышенный интерес интенсифицировал усилия для разработки показателей качества системы зравоохранения на многих ее уровнях. Цель: цель статьи – дискуссия по теме включения обслуживания пациента в качестве элемента оценки функционирования системы здравоохранения. Исследовательский подход: статья основана на обзоре литературы. Ее формула – в основном концептуальная. Авторы предлагают зарисовку заглавной концепции и выявляют новое измерение обслуживания пациента в сегменте хронически больных. Анализ результатов: на основе анализа зарисовали новую концепцию оценки функционирования системы здравоохранения по отношению к сегменту пациентов с хроническими заболеваниями. Ввели непрерывность опе- ки в качестве нового атрибута качества. Социальные импликации: большинство стран-членов ОЭСР сталкива- ется с явлением стареющих обществ. В этой перспективе качество опеки становится приоритетом. Полученные результаты исследований могут способствовать лучшему пониманию процесса обслуживания хронически больных и помочь при оценке функционирования системы здравоохранения в Польше.

Refine search results

1 Central European Economic Journal

1 Handel Wewnętrzny

1 Logistics and Transport

1 Prace Naukowe Uniwersytetu Ekonomicznego we Wrocławiu

1 2020

1 2018

1 2017

1 2011

1 Rudawska I.

1 Siklósi Á.

1 Szirmai A. M.

1 Torbé B.

1 Török M. Z.

1 Werbińska-Wojciechowska S.

1 Wiśniewska A.

Audit quality interpretation and one of the possible measurement models

On Logistics Service Quality Evaluation – Case Study

Quality attributes in the non-market stated-preference based valuation of cultural goods

Patient service as a component of assessing health care system’s performance – conceptual framework