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EN
Objectives: The public sector has been subjected to financial pressure. One of the tools to improve the environment of the public sector entities and introduce greater management flexibility in governance is establishing Shared Services Centres (SSCs). Research: The article presents a case study regarding the implementation process and the effectiveness assessment of this solution based on the example of the city of Toruń. Research Design & Methods: The paper provides a case study of SSC of the city of Toruń. Findings: Based on the results, it can be concluded that the key barrier to the implementation of SSCs as the innovation tool of public management is the lack of understanding of business management tools among directors of public sector units that were not involved in the issue of management efficiency. Implications / Recommendations: What appears to be the most challenging is the sociological factor that matters in terms of SSCs implementation. Social capital of the units’ directors, trust, and reciprocity is much more important than institutional arrangements. Contribution / Value Added: The paper shows the first evaluation of SSC in local government in Poland based on a case study. It is believed that this approach might be very fruitful for further theoretical research and practical implementation. Article classification: research article
EN
Based on an amendment of the act on gmina local government and certain other acts of October 2015, legal solutions were introduced to enable the establishment of shared services centres in the local government administration structure. Their task is to increase the flexibility and efficiency of the management of local government units. The aim of the paper is to find out about the first experiences of capital cities of voivodeships, and to indicate the most commonly functioning organisational models. The studies were based on the analysis of resolutions establishing shared services centres and the analysis of city budgets.
PL
Na podstawie nowelizacji ustawy o samorządzie gminnym i niektórych innych ustaw z października 2015 roku wprowadzone zostały rozwiązania prawne umożliwiające powołanie w strukturze administracji samorządowej – centrów usług wspólnych. Ich zadaniem jest zwiększenie elastyczności i sprawności zarządzania jednostkami samorządowymi. Celem artykułu jest sprawdzenie pierwszych doświadczeń miast wojewódzkich oraz wskazanie najczęściej funkcjonujących modeli organizacyjnych. Podstawą badań była analiza uchwał powołujących centra usług wspólnych, a także budżetów miast.
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