Objectives: Human history is situated between good and evil. The reflection concerns the complex reality of meeting inhabitants’ needs in an institution being a nursing home. A stay at a nursing home is necessary in crisis situations with which a family or an individual cannot deal themselves. A nursing home is a home for its inhabitants who have specific requirements. For the purposes of the article, interviews were conducted with the personnel and management of two nursing homes for the elderly. Conclusions indicate the need for individualised help and care for residents. Material and methods: The method was interviewed by staff of two nursing homes Results: The employees themselves consider the lack of their own preparation for work with the elderly. Employees in interviews signal the needs of an individual work with residents: conversation, intimacy, attention Conclusions: Because is coming a new generation of older people we therefore need to change the education of caregivers and social workers taking into account soft competences in the context of the ethics of care (N. Noddings)
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