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How Close to Reality is the „as-is” Business Process Simulation Model?

100%
Gawin B., Marcinkowski B.
Organizacija
|
2015
|
vol. 48
|
issue 3
155-175
EN
Background and Purpose: Business process simulation (BPS) model is based on real-life data form sources like databases, observations and interviews. It acts as “as-is” business scenario can used for reengineering. The main challenge is to gather relevant data and to develop simulation model. Research aims to elaborate BPS model and to systematically assess how close to reality it is. Design/Methodology/Approach: The research has been performed in Polish telecommunications company. Authors investigate technical process of expanding cellular network. After elaborating “as-is” model, authors use ADONIS simulation tool to run a series simulations and confront simulation results with actual historical events. After this, assessment whether computer simulation model can precisely map real-life business process - and consequently act as credible basis for process improvement - is made. Results: The simulation model has been constructed with data from the WfMS database, observations, staff knowledge and their experience. Fully equipped simulation model is found to allow reconstructing the historical execution of business activity with low margin for error. Some limitation were identified and discussed. Conclusion: BPS is not a popular approach for process reengineering and improvement yet. Data collection issues for BPS that require adopting process mining techniques and additional information sources are among the reasons for that. In our study, computer simulation outputs are compatible with historical events. Hence the model reflects the business reality and can be taken as a reference model while redesigning the process.
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Znaczenie systemów klasy Enterprise Content Management (ECM) dla przedsiębiorstw oraz ich perspektywy technologiczne i rynkowe

63%
Trąbka J.
Nierówności społeczne a wzrost gospodarczy
|
2015
|
vol. 44 cz. 2
308-320
PL
Systemy klasy Enterprise Content Management (ECM) to obecnie jedno z kluczowych narzędzi IT wdrażanych w przedsiębiorstwach. Świadczy o tym ogromna dynamika rynku, jego stale rosnące wartości i główni gracze, opisywane przez analityków firm badawczo-analitycznych Gartner Inc. (Magic Quadrant for ECM 2013) czy Radicati (Enterprise Content Management Market, 2013–2017). Celem artykułu stało się zaktualizowanie pojęcia content oraz zdefiniowanie pojęcia platformy ECM. Następnie platformy ECM zostały przedstawione w perspektywie technologicznej oraz rynkowej. Samo pojęcie zarządzania treścią i jego składowe technologie ewoluowały przez ostatnie dwadzieścia lat. Ewolucję pojęcia oraz aktualne miejsce zarządzania treścią w przedsiębiorstwie zaprezentowano w pierwszych dwóch częściach pracy. Główne komponenty oraz technologie wy-korzystywane do tworzenia platform ECM omówiono w części trzeciej, na przykładzie jednego z dynamiczniej rozwijających się, według rankingu Gartnera, produktów tej klasy – platformy Alfresco. Analiza dynamiki światowego rynku ECM oraz wskazanie trendów jego rozwoju stanowić będzie podsumowanie artykułu. Niniejsza praca będzie wstępem do rozważania problemu stworzenia dedykowanych narzędzi analityczno-projektowych służących w projektach wdrożeniowych systemów klasy ECM.
EN
Enterprise Content Management (ECM) class systems are nowadays one of the key IT tools implemented in enterprises. This fact is easily witnessed by the growth of the Enterprise Content Management market and its most important players as described by analysts from such research and analytical companies as Gartner Inc. (Magic Quadrant for ECM 2013) or Radicati (Enterprise Con-tent Management Market, 2013-2017). The aim of this paper is to update the notion of “content” and to define the concept of ECM platform. ECM platforms will be presented in the technological as well as market perspective. The concept of content management and its component technologies have evolved over the last twenty years. The evolution of that concept and the present place of content management in enterprises are presented in the first two parts of the paper. The main components and technologies employed to create ECM platforms are discussed in the third part of the paper using the example of the Alfresco platform which is quoted as the most dynamically developing one in the Gartner ranking. The concluding part of this paper features the analysis of the dynamics of the ECM market as well as presents its development trends. This paper serves only as an introduction to the deliberations on the problem of creating dedicated analytical and design tools to be used in the implementation projects of ECM class systems.
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