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Green Lean in Services

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EN
The study presents the basic aspects of the improvement of the company using Green Lean concept. The authors refer to the basics of this concept, present its theoretical aspects together with a review of possible actions to eliminate the green waste. All these considerations refer to the service activities of any kind in order to maintain holistic approach of the research. The results of the conducted study concentrate on the elimination of green waste in evaluated service companies.
EN
The paper presents basic aspects of improvement activities for the quality of tourism industry service through its specific determinants of quality. The authors suggested an the application of design-thinking concept in the development of the service itself and an attempt to undertake improvement activities. The concept was presented through a practical implementation of one of the popular models used for new product or service development according to design-thinking specific rules. Next, the model’s particular phases where transformed into a practical development of a tourism industry service.
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