Quality of Services in Public Administration

• Authors: Bugdol M.
• Languages of publication: PL

Abstracts

EN

The target of the paper is to identify organizational barriers and means of quality improvement of services rendered by public administration. The article presents current pro-quality activities and problems connected with application of the process approach. The author emphasizes the necessity of diversification of the access to services, recommending one-stop-shops, kiosks and the concept of e-government.

Keywords

EN

PUBLIC ADMINISTRATION SERVICES

Discipline

• ECONOMICS: ECONOMICS

• Publisher: Instytut Organizacji i Zarządzania w Przemyśle „ORGMASZ”
• Journal: Ekonomika i Organizacja Przedsiębiorstwa
• Year: 2007
• Issue: 11(694)
• Pages: 23-28
• Document type: ARTICLE

Contributors

author

Bugdol M.

• M. Bugdol, Uniwersytet Jagiellonski, Instytut Ekonomii i Zarzadzania, ul. Gronostajowa 3, 30-387 Kraków, Poland

Identifiers

CEJSH db identifier

08PLAAAA04418539