Kvalita výzkumů ve správě věcí veřejných: příklady šetření městských zastupitelů a klientů městských úřadů

• Authors: Rysavy Dan

Title variants

EN

THE QUALITY OF PUBLIC ADMINISTRATION RESEARCH: EXAMPLES OF SURVEYS ON MUNICIPAL REPRESENTATIVES AND CLIENTS OF MUNICIPAL OFFICES

• Languages of publication: CS

Abstracts

EN

An increasing number of surveys are employed in the field of public administration. This begs the question, what is the quality of this form of research? In this article two different surveys are presented and compared. First, a client satisfaction survey implemented at twelve municipal offices is examined. Second, there is an exploration of an international comparative research project that studies municipal representatives (MAELG). An examination of the research methodologies employed in both of these two surveys reveals the problems inherent to this type of inquiry. Strategies for overcoming these obstacles in future research are described. This study argues that examination of methodological issues can lead to important substantive insights; in this case it is the link between public administration and democracy.

Keywords

EN

CLIENT SATISFACTION; MUNICIPAL REPRESENTATIVES; PUBLIC ADMINISTRATION; SURVEY RESEARCH QUALITY

Discipline

• SOCIOLOGY: SOCIOLOGY

• Publisher: Institute of Sociology, Czech Academy of Sciences
• Journal: Data a výzkum - SDA Info (Data and Research - SDA Info)
• Year: 2009
• Volume: 3
• Issue: 2
• Pages: 171-185
• Document type: ARTICLE

Contributors

author

Rysavy Dan

• Dan Rysavy, Data a vyzkum - SDA Info, redakce, Sociologicky ustav AV CR, v.v.i., Jilska 1, 110 00 Praha 1, Czech Republic

Identifiers

CEJSH db identifier

11CZAAAA094930