HOW TO CONCEPTUALIZE AND TO MEASURE SERVICE INNOVATIONS?

• Authors: Szczygielski Krzysztof
• Languages of publication: EN

Abstracts

EN

Services dominate all advanced economies but service innovations are still an underresearched topic. One of the reasons are definitional and measurement difficulties. The goal of the paper is to highlight those by reviewing recent literature and to assess the current state of knowledge and challenges. Theoretical approaches, empirical techniques and selected empirical results are discussed. Apparently the biggest challenge, at this point, is to create a unified conceptual framework, that would encompass both manufacturing ad services. Meeting this challenge will, however, be difficult as particular emphasis is placed on manufacturing, both in the literature and in the way enterprise surveys are designed.

Keywords

EN

SERVICE INNOVATIONS; SERVICE SECTOR

Discipline

• ECONOMICS: ECONOMICS

• Journal: Optimum. Studia Ekonomiczne
• Year: 2011
• Issue: 5(53)
• Pages: 28-39
• Document type: ARTICLE

Contributors

author

Szczygielski Krzysztof

• Krzysztof Szczygielski, Ph.D. is a research worker at Lazarski University and CASE - Center for Social and Economic Research, Warsaw

Identifiers

CEJSH db identifier

11PLAAAA10943