EN
Today’s complex social situation, pandemic and isolation place demands on the social assistance system. Society is experiencing a number of difficulties and identifies the needs that social workers have to face. Support for overcoming this crisis requires a new approach. Strengthen methods and tools for preventive and interventional work. The article shows the context of social intervention work and the organisational requirements for the social assistance system. It also draws attention to the problems experienced and the needs identified by clients benefiting from the support of the crisis intervention centre.