EN
Online customer reviews allow the users to share their opinion on a product with other shoppers. They express either satisfaction or dissatisfaction with the item as well as its strong and weak features. Henceforth the reviews are a valuable source of information about the community and its expectations. I have used the reviews of German-Polish and Polish-German dictionaries from online bookshops to investigate the information conveyed in the dictionaries as well as their structure and functions. Who are the users of bilingual dictionaries and what are their expectations? Which lexicographic aspects are important to them, which less so? How do the investigated dictionaries fulfil the expectations of their users?