EN
The paper takes a theoretical-empirical approach to defining value, which plays an essential role in customer decisions in the market. It also attempts to glean the real expectations of buyers and the provision of value. Based on available information, it explicates the importance of value in the consumer behaviour sphere. Using information obtained from surveys, the most important factors comprising the idea of customer value from the perspective of the choice of the place of purchase (commercial building) are outlined. Based on results gained from the appropriate applied statistical methods, an analysis is carried out and conclusions formulated.