Stakeholders Satisfaction Index as an Important Factor of Improving Quality Management Systems of Universities in Poland

• Authors: Piotr Grudowski , Jan Paweł Szefler
• Languages of publication: EN

Abstracts

EN

Stakeholders Satisfaction Index as an Important Factor of Improving Quality Management Systems of Universities in Poland (Summary) The following article analyses selected methods of assessing the quality of educational services of universities and discusses the role of stakeholders in, required by law, quality assurance and quality management systems according to Common Assessment Framework for education. Furthermore, it presents the Stakeholders Satisfaction Index (SSI) which is an original proposal of an aggregate measure of satisfaction perceived by stakeholders. The article also contains an analysis of the possibilities of implementing the SSI index in various activities improving quality management systems of higher education institutions.

Keywords

EN

stakeholders satisfaction; quality management; higher education

• Publisher: Wydział Zarządzania - Uniwersytet Gdański
• Journal: Zarządzanie i Finanse
• Year: 2015
• Volume: 2
• Pages: 25-36

Contributors

author

Piotr Grudowski

• Assoc. Prof., Ph.D. Hab. Eng., Department of Quality Management, Faculty of Management and Economics, Gdańsk University of Technology, Narutowicza 11/12, 80-233 Gdańsk

author

Jan Paweł Szefler

• M.Sc. Eng., doctoral candidate, Faculty of Management and Economics, Gdańsk University of Technology, Narutowicza 11/12, 80-233 Gdañsk

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