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2014 | 2(25) | 97-106

Article title

Advertizing activities in social media and the creation of a community belonging in the digital era

Content

Title variants

PL
Działalność reklamowa w mediach społecznościowych a tworzenie społeczności należącej do ery cyfrowej

Languages of publication

EN

Abstracts

EN
The promotion of brands, services and products using forms of digital advertizing is nowadays employed strategically by organizations in order to reach customers. This kind of advertizing uses digital media for the distribution of marketing and communication messages in attempt to promote interactivity and raise effectiveness. In that way, both servicing and engaging customers are the aim. This paper argues that social media may create a virtual community which spreads the ‘sense of belonging’ to such a community for potential customers in order to feel part of it even if they have never met. Social media have a significant role to play on the creation of the experience—brand experience on the Internet and the engagement of the consumers to this process with the provision of an ‘e-experience’ and their participation which can be of outmost importance. Managers in charge of social media management may be part of the consumer discussions in a manner that is consistent with the organization’s mission; the creation of blogs and networks that bring customers together may enforce the creation of e-communities which can be accomplished using specific symbols and a language that is familiar to this online group. The integration of social media into the marketing programme of an organization or a company as tools consists of an innovative procedure for the co-creation of experience with the consumer.
PL
Promocja marek, usług oraz produktów przy użyciu form reklamy cyfrowej jest obecnie strategicznie stosowana przez organizacje, aby dotrzeć do klientów. Ten rodzaj reklamy wykorzystuje media cyfrowe do dystrybucji przekazów marketingowych i komunikacyjnych, aby promować interakcyjność i podnieść efektywność. W ten sposób celem staje się zarówno obsługiwanie, jak i angażowanie klientów. Niniejsza praca dowodzi, że media społecznościowe mogą tworzyć wirtualną społeczność, która rozpowszechnia "poczucie przynależności" do takiej społeczności wśród potencjalnych klientów, aby czuli się jej częścią, nawet jeśli nigdy się nie spotkali. Media społecznościowe mają do odegrania istotną rolę w kreowaniu doświadczenia – doświadczenia marki w internecie – oraz angażowaniu w ten proces konsumentów, umożliwiając "e-doświadczenie" i ich uczestnictwo, które może mieć pierwszorzędne znaczenie. Menadżerowie odpowiedzialni za zarządzanie mediami społecznościowymi mogą zabierać głos w dyskusjach konsumenckich w sposób zgodny z misją organizacji; tworząc blogi i sieci integrujące klientów, mogą oni wymusić tworzenie e-społeczności, które można urzeczywistnić przy użyciu określonych symboli oraz języka znanego danej grupie internetowej. Integracja mediów społecznościowych w programie marketingowym organizacji lub spółki jako narzędzia składa się z innowacyjnej procedury współtworzenia doświadczenia z konsumentem.

Year

Issue

Pages

97-106

Physical description

Dates

published
2014

Contributors

  • Technological Educational Institute of Athens, Department of Marketing, 12210 Aigaleo, Greece, Tel.: +302 105 38 52 33

References

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Document Type

Publication order reference

Identifiers

YADDA identifier

bwmeta1.element.desklight-8eeca080-0925-4f4e-af4d-9cbfd7ada006
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