Development of E-administration Services in Poland

• Authors: Świątek Władysław
• Languages of publication: EN

Abstracts

EN

Advances in information and communication technologies impact the requirements the citizens have with respect to state administration. Nowadays, the citizens expect continuous expansion of electronic channels in administration to be able to access various offices and settle their administrative affairs online. The purpose of this publication is to present the current state of development of e-administration in Poland and to highlight the barriers that must be overcome in order to assure smooth operating of e-administration platforms which are supposed to be user friendly and reduce the costs of functioning of the State. This study presents a method of measuring the level of digitization of public administration by means of the E-Government Digital Index. Conditions for development of e-services in Poland as compared to other countries and the use of available e-services in Polish voivodships are also presented. The data used in this study were provided by the Central Statistical Office and the United Nations Department of Economic and Social Affairs.

Keywords

EN

administration, public administration; E-Government Digital Index; Human Capital index; Telecommunication Infrastructure Index; Online Service Index

• Publisher: Wyższa Szkoła Finansów i Prawa w Bielsku-Białej
• Journal: Zeszyty Naukowe Wyższej Szkoły Finansów i Prawa w Bielsku-Białej
• Year: 2019
• Issue: 3
• Pages: 72-83

Dates

published

2019-10-10

Contributors

author

Świątek Władysław

• Department of Finance and Information Technologies, Bielsko-Biała School of Finance and Law ul. Tańskiego 5, 43-382 Bielsko-Biała- Poland

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