EN
The main goal of regulation in the area of banking recognized in the literature has been to stabilize the banking system. The attention was also drawn to reduce the risk of banking operations. Another impact on the banking activities is not clear, though. It is the quality of banking services, which from the point of view of the bank – lead to increase in the quality of services. However, if regulations tighten rules for provision of services, their role in improving the quality of services, from the point of view of the customer, becomes questionable.The paper presents a brief description of existing regulations in Poland’s consumer loans, and the impact of regulations on the quality of consumer loans including providers of these services (banks and shadow banking).