Analiza porównawcza wybranych aspektów oceny jakości usług logistycznych w zakresie transportu chłodniczego

• Authors: T. Gajewska

Title variants

EN

Comparative analysis selected aspects to evaluate of quality logistics services in refrigerated transport area

Abstracts

EN

Quality evaluation of logistics services can be performed based on many different aspects. The aim of this paper is the comparison analysis of selected aspects in the area of quality logistics services in refrigerated transport. The objects of conducted research includes: frequency level of company irregularities, importance of factors deciding about company competitiveness, importance of logistic service features influencing customer satisfaction, importance of factors related with flexible approach to provide logistic services, criteria of selection of logistic services or providers as well as prices of logistic services. The research was conducted on the basis of the questionnaires designed for providers and purchasers of logistic services. The subjects of the research were companies which are providing logistic services in refrigerated transport area and using those services. For the purpose of statistical analysis the Manna-Whitney’a and? 2 test were used.

Keywords

PL

logistyka; jakość usług logistycznych; transport; transport chłodniczy

EN

logistic; transport; refrigerated transport

• Publisher: Polskie Wydawnictwo Ekonomiczne
• Journal: Gospodarka Materiałowa i Logistyka
• Year: 2013
• Issue: 12
• Pages: 31-36

Dates

published

2013

Contributors

author

T. Gajewska

• Politechnika Krakowska, Instytut Pojazdów Szynowych

Identifiers

Biblioteka Nauki

1377568