Ocena szpitali z perspektywy pacjentów

• Authors: Tomasz Adamus , Wiktor Adamus

Title variants

EN

Hospital assessment from patients’ view-point

• Languages of publication: PL

Abstracts

EN

The paper attempts at assessing the results of functioning of hospital with use of multicriteria decision support methods. Research was conducted on a group of selected hospital patients in Małopolska hospitals. The hospitals were assessed according to five main criteria: service availability, communication between employees and patients, nursing and medical care, stay at hospital and others. Each criteria had several subcriteria. Those, in turn, had subsubcriteria related to them. Weights (priorities) were calculated for each of them showing their relative influence for hospital quality assessment. The research results differ significantly from assessments made so far which were based on questions, usually in 5 degree Likert scale, directed to patients

Keywords

PL

leczenie szpitalne; metoda AHP; ocena szpitali; pacjent

EN

AHP method; hospital assessment; hospital treatment; patient

• Publisher: Uniwersytet Jagielloński
• Journal: Zdrowie Publiczne i Zarządzanie
• Year: 2012
• Volume: 10
• Issue: 4
• Pages: 252–266

Dates

online

2013-06-30

Contributors

author

Tomasz Adamus

author

Wiktor Adamus

Identifiers

DOI

10.4467/20842627OZ.13.027.1175