IMPACT OF CORONAVIRUS PANDEMIC ON CHANGES IN E-CONSUMER BEHAVIOUR: EMPIRICAL ANALYSIS OF SLOVAK E-COMMERCE MARKET

• Authors: Markovič Peter , Pollák František , Vavrek Roman , Kostiuk Yaroslava
• Languages of publication: EN

Abstracts

EN

The issue of the impacts of the COVID-19 pandemic on the economy is highly topical at a time of gradual economic recovery. The study presents the results of more than a year and a half of empirical research on changes in consumer behaviour patterns of Slovaks obtained through an analysis of their online interactions with the five main representatives of the e-commerce industry. During both pandemic waves B2C and C2B interactions of a sample of more than half a million customers in the Facebook social network environment were systematically recorded. Subsequently, the data were compared with the reference period one year after the historically first lockdown. The results suggest that during the pandemic, customers switched into completely new patterns of consumer behaviour aimed at maximizing benefits. However, as the pandemic progressed, these patterns combined with the pre-pandemic standard behaviour and created a new, relatively stable evolving trend. This economically significant trend must be considered in business practice.

Keywords

EN

COVID-19; E-COMMERCE; INTERNET; INNOVATION; BUSINESS MANAGEMENT; SLOVAK

• Publisher: Institute of Slovak and World Economics and Institute for Forecasting, Slovak Academy of Sciences
• Journal: Ekonomický časopis (Journal of Economics)
• Year: 2022
• Volume: 70
• Issue: 4
• Pages: 368 – 389

Contributors

author

Markovič Peter

• University of Economics in Bratislava, Faculty of Business Management, Dolnozemská cesta 1, 852 35 Bratislava, Slovak Republic

• https://orcid.org/0000-0003-3870-8082

author

Pollák František

author

Vavrek Roman

author

Kostiuk Yaroslava

Identifiers

DOI

https://doi.org/10.31577/ekoncas.2022.04.04