Methodological Aspects of Implementation of Business Process Outsourcing

• Authors: Darius Klimas , Juozas Ruževičius

Abstracts

EN

The concept of process management is currently becoming one of the key new directions of improvement of organizational performance and the theory of management. Identification and speedy implementation of changes are particularly topical issues in the context of the present-day global crisis. The article considers the issues of process management and change implementation in an organization through business process outsourcing and identifies the principal sources of risk. The authors present a model of process reengineering and change management for the purpose of a successful implementation of business process outsourcing projects; the model's application could provide organizations with additional possibilities of identification and assessment of the possible risks relating to implementation of business process outsourcing. A conclusion is drawn that the proper choice and implementation of the model and strategy of business process outsourcing and reengineering may enhance the organization's competitiveness.

Keywords

EN

process management; business process outsourcing; business process reengineering; management system reengineering; changes management; total quality management; risk management

• Publisher: Sciendo
• Journal: Issues of Business and Law
• Year: 2010
• Volume: 2
• Pages: 12-26

Contributors

author

Darius Klimas

• Vilnius University, Saulėtekio Ave. 9, LT-10222 Vilnius, Lithuania

author

Juozas Ruževičius

• International Business School, Vilnius University, Saulėtekio Ave. 22, LT-10225 Vilnius, Lithuania

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Identifiers

DOI

10.2478/v10088-010-0002-0