EN
The article addresses the issue of interactive practices of the social workers with people who are “mentally disturbed”. In the study, the author applied the grounded theory (Glaser, Strauss, 2009). Due to the nature of the selected method, it was essential that the daily routine of the social workers become also the daily routine of the author. The research was conducted at the Social Welfare Center and the author spent 6 months in the social work institution and additionally, the first 6 months at the internship in the same location. In the research, the following material sourcing techniques have been used: observation, document analysis and interviews (conversations) with the social workers.