Využití metody balanced scorecard v řízení sociálních služeb

• Authors: Radka Čaníková , Marek Schneider

Title variants

EN

The use of the balanced scorecard method in the management of social services

• Languages of publication: CS

Abstracts

EN

The article deals with the use of method Ballanced Scorecard as a tool for measure the effectiveness of social services for the needs of the comparison device different types in terms of higher administrative units specifically describes the design implementation steps BSC, implementation, the system influenced each other and the perspectives based Keyword indicators. General indicators are valid for any organization in the network social services, the specific indicators shall be appropriated by a particular type of service.

Keywords

EN

Ballanced Scorecard; social services; strategic management methods; key indicators; basic perspectives

• Publisher: University of Ostrava, Faculty of Arts, Czech Republic
• Journal: Psychologie a její kontexty
• Year: 2011
• Volume: 2
• Issue: 2
• Pages: 145-154

Contributors

author

Radka Čaníková

author

Marek Schneider

• Katedra psychologie a aplikovaných sociálních věd, Filozofická fakulta Ostravské univerzity v Ostravě, Reální 5, 701 03 Ostrava, Czech Republic