Full-text resources of CEJSH and other databases are now available in the new Library of Science.
Visit https://bibliotekanauki.pl

PL EN


2016 | 1(28) | 325-352

Article title

Possibilities of using the process management in public organisations for improving good governance

Content

Title variants

PL
Możliwości wykorzystania zarządzania procesami w organizacjach publicznych dla poprawy dobrego zarządzania

Languages of publication

EN

Abstracts

EN
Nowadays the requirements for good governance under the pressure of global development crisis become not only legitimate but even necessary. Good Governance concept is relatively known in theoretical area, first of all in area of good governance principles. Principles such as efficiency, transparency, efficiency and responsibilities etc. are the basis of the concept of Good Governance. The second important aspect of the concept is the procedural feature because the processes running (including decision making) create a basic area for the application of the principles. The primary research question is how Good Governance concept could be implemented in to the practice for support modern democratic public administration. The procedural aspect of the concept requires a direct connection with the new trends in public management, which are influenced by New Public management. New Public management is trying to revitalize the processes of public organizations with inspirations of wellestablished managerial methods from private sector (including process management and others). Good governance concept and New Public Management have been inspiration for administrative reforms in many countries. The paper deals with the possibility of using the process management in intraorganizational area in public organizations for better governance in wider perspective. It’s focusing on analysis of benefits of process management in the context of keeping the selected good governance principles. Part of the paper is to analyse some of critical factors determining the implementation of process management in the public sector in Slovakia.

Year

Issue

Pages

325-352

Physical description

Dates

published
2016

Contributors

  • Pavol Jozef Šafárik University in Košice, Faculty of Public Administration, Slovak Republic
  • Pavol Jozef Šafárik University in Košice, Faculty of Public Administration, Slovak Republic
  • Pavol Jozef Šafárik University in Košice, Faculty of Public Administration, Slovak Republic

References

  • Adamaschek, B. (2000). Efektivita vo verejnej správe. Bratislava: Vydavateľstvo Bertelsmanovej nadácie, Inštitút pre verejnú správu.
  • Agere, S. (2000). Promoting good governance: principles, practices and perspectives. Londres, En: Commonwealth Secretariat, p. 5, p. 23.
  • Ahrend, N., Walser, K. and Leopold, H. (2012). Comparative Analysis of the Implementation of Business Process Management in Public Administration in Germany and Switzerland, in proceeding of: PoEM. At Rostock, Volume: Proceedings der PoEM 2012 – The 5th IFIP WG8.1 Working Conference on the Practice of Enterprise Modelling, Germany: Technical University of Aachen (RWTH), 2012, p. 1–12, [Online] available at http://ceur-ws.org/Vol-933/pap1.pdf, May 25, 2014.
  • Antunes, P. and Mourão, H. (2011). Resilient Business Process Management: Framework and services, Expert Systems with Applications, vol. 38, no. 2, p. 1241–1254.
  • Barzelay, M. (2001). The New Public Management: Improving Research and Policy
  • Dialogue. Brecht, L. (2002). Prozess Leadership, Hamburg: vl. Kovac.
  • Bujak, B. (2015). Process management in a local bank – a practical process model. In: Journal of Modern Science tom 2/25/2015, p. 261–274.
  • Carr, D.K. and Johansson, H.J. (1995). Best Practices in Reengineering: What Works and What Doesn’t in the Reengineering Process, New York: MacGraw-Hill.
  • Corradini, F., Falcioni, D., Polzonetti, A. and Re, B. (2011). Innovation on Public Services using Business Process Management. In: 2011 International Conference on E-business, Management and Economics, IPEDR, Singapore: IACSIT Press.
  • Damanpour, F. (1991). Organizational innovation: a meta-analysis of effects of determinants and moderators, Academy of Management Journal, vol. 34, no. 3, p. 555–590.
  • Davenport, T. and Short, J. (1990). The new industrial engineering: information technology and Business process redesign, Sloan Management Review, vol. 31, no. 4, p. 11–27.
  • Domański, Z. (2015). Innowacyjność w zarządzaniu organizacjami opartymi na wiedzy. In: Journal of Modern Science tom 3/26/2015, p. 289–309.
  • Doornbos, M. (2007). Good governance, The Rise and Decline of a Policy Metaphor?. In: Public Governance edited by Mark Bevir, United Kingdom: SAGE Publications, p. 27.
  • Dunleavy, P-Hood, C.H. (1994). From Old Public Administration to New Public Management. In: Public Money and Management. Oxford OX4 IJF and 2S8 Main Street. Cambridge. MA 02142. USA. Blackwell Publishers. [Online] available at http://web.ebscohost.com/ehost/pdf?vid=10&hid=102&sid=79c583ad-e099-4af7- 9853-3c06e2d7c476%40sessionmgr103 [cit. 14.09.2015].
  • eEurope,‘Digital Agenda‘, [Online] available at http://europa.eu/legislation_ summaries/information_society/strategies/index_sk.htm, accessed June 16, 2014.
  • Elzinga, D.J., Horak, T., Chung-Yee, L. and Bruner, C. (1995). Business Process Management: Survey and Methodology, IEEE Transactions on Engineering Management, vol. 42, no. 2, p. 119–128.
  • European Commission, European Governance – A White Paper, (2001), [Online], available at http://europa.eu/legislation_summaries/glossary/governance_en.htm, accessed on July 3, 2014.
  • Evans, J.R. and Lindsay, W.M. (2005). The Management and Control of Quality, Singapore: Seng Lee Press.
  • Graham, J., Amos, B. and Plumptre, D. (2014). Principles for Good Governance in the 21st Century, Institute On Governance. [Online], available at http://unpan1. un.org/intradoc/groups/public/documents/UNPAN/UNPAN011842.pdf, accessed on July 7, 2014.
  • Graseová, M. et al. (2008). Procesní řízení ve veřejném i soukromém sektoru, Brno: Computer Press.
  • Grover, V., Jeong, S.Y., Kettinger, W.J., and Teng, J.T.C. (1995). The implementation of business process reeengineering, Journal of Management Information Systems, vol. 12, no. 1, p. 109–144.
  • Hammer, M. (1990). Reengineering Work: Don’t automate obliterate, Harvard Business Review, vol. 64, no. 4, p. 104–112.
  • Hammer, M. and Champy, J. A. (1993). Reengineering the Corporation: A Manifesto for Business Revolution, New York: Harper Business Books.
  • Hunziker, A. (1999). Prozessorganisation in der öffentlichen Verwaltung. Bern: Haupt.
  • International Federation of Accountants, Good Governance in the Public Sector – Consultation Draft for an International Framework, 2001, [Online], available at http://www.ifac.org/sites/default/files/publications/files/Good-Governance-inthe-
  • Public-Sector.pdf, accessed on July 4, 2014.
  • International Federation of Accountants, Governance in the Public Sector: A Governing Body Perspective, [Online], available at http://www.ifac.org/sites/default/files/ publications/files/study-13-governance-in-th.pdf, accessed on July 9, 2014.
  • Kazimierczuk, M., Augustyniak, M. (2012). Perception of phenomenon of corruption in public administration. In: Journal of Modern Science tom 4/15/2012, p. 321–334.
  • Kjer, M.A. (2004). Governance. Cambridge: Polity Press.
  • Klijn, E.H. (2014). New Public Management and Governance: A comparison. TheOxford Handbook of Governance. Oxford University, p. 201–214.
  • Klijn, E.H, Buuren, A.V. and Edelenbos, J. (2014). The impact of governance:a normative and empirical discussion. The Oxford Handbook of Governance. Oxford University Press, p. 295–308.
  • Klimovský, D. (2010). Genéza koncepcie good governance a jej kritické prehodnotenie v teoretickej perspektíve‘, 2010, Ekonomický časopis/Journal of Economics, vol. 58, no. 2, p. 188–205.
  • Larbi, G.A. (1999). The New Public Management Approach an Crisis States, [Online], available at ftp://undp-pogar.org/LocalUser/pogarp/other/unrisd/dp112.pdf,accessed on July 8, 2014.
  • Manganelli, R.L. and Klein, M.M. (1994). The reengineering handbook: a stepbystepguide to business transformation, New York: Amacon.
  • Mason, M.S. (2002). Good Enough Governance: Poverty Reduction and Reform in Developing Countries, Cambridge: Harvard University.
  • Naschgold, F. and Bogumil, J. (2000). Modernisierung des Staates. New Public Management in deutscher und internationaler Perspektive, Opladen: Leske & Budrich.
  • OECD, Glossary of Statistical Terms: Good Governence (2014) [Online], available at http://stats.oecd.org/glossary/detail.asp?ID=7237, accessed on July 7, 2014.
  • OECD, SIGMA Programm, [Online], available at http://www.sigmaweb.org/>, accessed on July 23, 2014.
  • Ossowska-Salamonowicz, D., Bułajewski, S. (2012). Zasada decentralizacji władzy publicznej. In: Journal of Modern Science tom 3/15/2012, p. 321–346.
  • Pollitt, C. and Bouckaert G. (2004). Public Management Reform. A Comparative Analysis. Oxford University Press.
  • Půček, J. a kol. (2004). Řízení procesú výkonu státni správy, Praha: Ministerstvo vnitra České republiky.
  • Řepa, V. (2008). Procesní řízení ve veřejné správe‘, Konferencia Business Process Management, Štrbské Pleso, 17–18.04.2008 [Online], available at http//: ww.pflow. sk/dwn_file.php?file=aktualne_docs/50 accessed on July 3, 2014.
  • Rosta, M. (2011). What makes a New Public Management reform successful? An institutional analysis. Corvinus University of Budapest: Corvinus University, p. 1–41.
  • Ryan, H.W. (1994). Reinventing the Business, Information Systems Management, vol. 11, no. 2, p. 77–79.
  • Šebová, M. (2011). Ekonomická efektívnosť v samospráve, 2011, Transfer inovácií, no. 21, p. 107–109.
  • Sedláková, S., Vaľovská, Z., Knežová, J. (2015). Procesné riadenie ako cesta k uplatňovaniu princípov Good Governance. In: Grant Journal ISSN 1805-0638. – Roč. 4, č. 2, p. 63–70.
  • Sitek, M. (2015). European policy on the development of Small and Medium-sized enterprises from the perspective of the Executive Agency for Small and Medium-sized Enterprises. In: Journal of Modern Science tom 2/25/2015, p. 169–175.
  • Šmída, F. (2007). Zavádění a rozvoj procesního řízení ve firmě, Praha: Grada Publishing.
  • Šteiner, A. et al. (2010). Dobré spravovanie rozvoja regiónov – výzva pre Slovensko, Košice: KRI Úrad pre normalizáciu , metrológiu a skúšobníctvo, Vyhodnotenie národného programu.
  • Teng, J.T.C., Grover, V. and Fiedler, K. (1994). Business process reengineering: charting a strategic path for the information age‘, 1994, California Management Review, vol. 36, no. 3, p. 9–31.
  • Term Perspective Study. Washington, D.C.: 1989. ISBN 0-8213-1349-5 [Online] available at < http://www-wds.worldbank.org/external/default/ WDSContentServer/WDSP/IB/1999/12/02/000178830_98101901364149/ Rendered/PDF/multi0page.pdf >.
  • THE WORLD BANK. Governance: The World Bank‘s Experience. A World Bank Publication (1994), p. vii. [Online] available at
  • THE WORLD BANK. Sub-Saharan Africa. From Crisis to Sustainable Growth. A Long
  • Tregear, R. and Jenkins, T. (2007). Government Process Management: A review of key differences between the public and private sectors and their influence on the achievement of public sector process management, 5th International Conference BPM 2007, Brisbane: Springer. Úrad pre normalizáciu, metrológiu a skúšobníctvo, Vyhodnotenie národného programu kvality SR (2009–2012), [Online] at http//: //HYPERLINK „http://www.unms.sk/ swift_data/source/dokumenty/kvalita/2012/kvalita_doma/Vvyhodnotenie_NPK_ SR_2009_2012.pdf “ \t „_blank“ www.unms.sk/swift_data/source/dokumenty/ kvalita/2012/kvalita_doma/Vvyhodnotenie_NPK_SR_2009_2012.pdf.
  • Vymětal, P. (2008). What is good governance about? The roots and the key elements of the concept. Praha: Oeconomica, p. 9. [Online] at: <http://vz.fmv.vse.cz/wpcontent/ uploads/11_2008.pdf>.
  • Zairi, M. (1997). Business process management: a boundary less approach to modern competitiveness, Business Process Management Journal, vol. 3, no. 1, p. 64–80.
  • Žárska, E. (2012). Determinanty znalostnej samosprávy, Aktuálne koncepty ekonomiky a riadenia samosprávy, Košice: TU.
  • Závadský, J. (2004). Procesný manažment v praxi manažéra, Trnava: Synergia SP.
  • Železník, O. (2012). Procesné riadenie – čo s ním?‘. In: Procesné riadenie, medzinárodná odborná konferencia, 18.až 19. október 2012, Košice: SAPRIA.

Document Type

Publication order reference

Identifiers

ISSN
1734-2031

YADDA identifier

bwmeta1.element.desklight-d5b855a1-60f5-4eda-ac4b-b9442036bce2
JavaScript is turned off in your web browser. Turn it on to take full advantage of this site, then refresh the page.