Understanding Process Performance Measurement Systems

• Authors: Ljubica Glavan
• Languages of publication: EN

Abstracts

EN

The purpose of this paper is to analyze the current state of Process Performance Measurement Systems (PPMS) by means of a systematic review of literature. The PPMS literature is reviewed using a systematic approach. Based on an extensive literature review only twelve articles that contain the term PPMS in the title were found. The literature analysis showed that PPMS is a relatively new topic in the area of performance measurement. In order to understand PPMS, it was crucial to explain the concepts of business process management, business performance measurement and Performance Measurement System (PMS) which are well known and used in the literature and practice. PPMS is a special type of PMS that should be used in process-oriented organizations. Limitations of this research lie in the fact that all the conclusions were derived only from the literature, not empirical research. The results presented in the paper continue towards providing an updated overview of the current state of performance measurement, especially PPMS in order to identify the existing research gaps on which ongoing and future research efforts regarding this topic can be focused.

Keywords

EN

business process management; process orientation; performance indicators; business performance measurement; Performance Measurement System; Process Performance Measurement System

• Publisher: Sciendo
• Journal: Business Systems Research Journal
• Year: 2011
• Volume: 2
• Issue: 2
• Pages: 25-38

Dates

published

2011-01-01

online

2012-09-19

Contributors

author

Ljubica Glavan

• Faculty of Economics and Business, University of Zagreb, Trg J. F. Kennedya 6, 10000 Zagreb, Croatia

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Identifiers

DOI

10.2478/v10305-012-0014-0