Reaching inter-institutional business processes in e-Society

• Authors: Nikola Vlahović
• Languages of publication: EN

Abstracts

EN

Each business enterprise strives to achieve the most efficient organization of its operations. While business enterprises can influence internal factors of organization, external factors are more rigid. Public organizations have less of an incentive to be efficient. Furthermore, their organization is less favorable since the decision making is centralized and highly formal (i.e. legislative). Adoption of business process orientation (BPO) paradigm, with an emphasis on the management of internal factors of organization, has provided business organizations with substantial savings and improvements in efficiency. However, external factors also have a high potential for improvement of efficiency. For instance, development of supply chains or value chains has proven that external factors can be harnessed to provide additional sources of competitiveness. Other external factors can also be used to improve the performance of individual organizations, an entire industry or economy as a whole. These synergic effects can be achieved through a unified and virtualized communication infrastructure, document exchange and conduct of business transactions. The goal of this paper is to present business environment properties in an e-Society that can be further developed to enhance integration between organizations and public institutions, which in turn can be used to create and manage inter-institutional business processes. This type of processes can promote e-business and e-business models to a new level of efficiency, making a whole industry or national economy comparatively more competitive in international markets.

Keywords

EN

business processes; public administration; e-business; e-society; interactions

• Publisher: Sciendo
• Journal: Business Systems Research Journal
• Year: 2010
• Volume: 1
• Issue: 1-2
• Pages: 20-29

Dates

published

2010-01-01

online

2012-09-19

Contributors

author

Nikola Vlahović

• Faculty of Economics and Business, University of Zagreb, Trg J. F. Kennedya 6, 10000 Zagreb, Croatia

References

• Bosilj Vukšić, V., Kovačič, I., Hernaus, T. (2009). Managing business processes: Organizational and information approach (in Croatian). Zagreb: Školska knjiga.
• Brandenburger, A. M., Nalebuff, B. J. (1997). Co-Opetition: A Revolution Mindset That Combines Competition and Cooperation: The Game Theory Strategy That's Changing the Game of Business. Edition; Currency
• Brodhag, C. (2000). Information, governance, and sustainable development, International Political Science Review Vol. 21, No. 3, 311-327.
• CapGemini. (2005). Online Availability of Public Services: How Is Europe Progressing?. Web-Based Survey on Electronic Public Services, Report of the Fift Measurement.
• Carley, K., Newell, A. (1994). The Nature of the Social Agent'. Journal of Mathematical Sociology, Vol. 19, No. 4, 221 - 262.
• CEN Workshop Agreement. (2004). European Guide to good practices in Knowledge Management, CEN.
• Chaffey, D. (2007). E-Business and E-Commerce Management. Third edition, Pearson Education Limited, Essex, UK.
• Davenport, T. H. (1993). Process Innovation: Reengineering Work through Information Technology. Boston: Harvard Business School.
• DeToro, I., McCabe, T. (1997). How to stay flexible and lude fads?. Quality Progress, Vol 30, No. 3, 55-60
• Hammer, M. i Champy, J. (1993). Reengineering the Corporation: A Manifesto for Business Revolution, New York: HarperCollins Publishers.
• DTI. (2000). Business in the information age: international benchmarking study 2000, available at:
• Fasli, M. (2007). Agent Technology for e-Commerce. Chichester, England, UK: Wiley & Sons,.
• Fuchs, C. (2008a). Internet and Society: Social Theory in the Information Age. New York: Routledge.
• Fuchs, C. (2008b). The implications of new information and communication technologies for sustainability. Springer Netherlands, Vol. 10, No. 3, 291-309.
• Harrington, J. H. (1991). Business Process Improvement. New York: McGraw-Hill.
• Hilty, L. M., Ruddy, T. F. (2000). Towards a sustainable information society. Informatik / Informatique, Vol. 4, 2-7.
• Holden, G., Belew, S., Elad, J., Rich, J. R. (2009). Wiley Pathways: E-Business. Chichester: Wiley and Sons
• Melan, E. H. (1993). Process Management - Methods for Improving Products & Services. Portland: Productivity Press.
• Turban, E., King, D. (2003). Introduction to E-Commerce. Prentice Hall.
• Varga, M., Ćurko K. (2005). Informatika u poslovanju (udžbenik Sveučilišta u Zagrebu), Zagreb: Element.
• West, D. M. (2005). Digital Government: Technology and Public Sector Performance. Princeton University Press.
• Young, M., Jude, M. (2004). The Role of Business Process Virtualization in Your Business, Cisco Press.

Identifiers

DOI

10.2478/v10305-012-0024-y