Emotional dissonance and exhaustion among healthcare professionals: the role of the perceived quality of care

• Authors: Elena Fiabane , Paola Dordoni , Ilaria Setti , Ivana Cacciatori , Chiara Grossi , Caterina Pistarini , Piergiorgio Argentero

Abstracts

EN

Objectives The aim of this exploratory study was to analyze the association between emotional dissonance and emotional exhaustion among healthcare professionals, and the mediating role of the perceived quality of care in this relationship. Material and Methods Self-report questionnaires were administered to 724 healthcare workers. The measurement model was tested and the mediation hypothesis was verified through hierarchical multiple regression analyses. Bootstrapping was used to construct confidence intervals to evaluate the mediation effects. Results Emotional dissonance was significantly related to emotional exhaustion, and the perceived quality of care was negatively related to emotional exhaustion. The perceived quality of care had a partial mediating effect on the relationship between emotional dissonance and emotional exhaustion. Emotional dissonance had a significant effect on emotional exhaustion, and the perceived quality of care was a mediating factor in this relationship among healthcare professionals. Conclusions The management of the perceived quality of care may be helpful in the prevention of burnout and distress in the workplace. Int J Occup Med Environ Health. 2019;32(6):841–51

Keywords

EN

exhaustion; healthcare professionals; work stressors; emotional dissonance; perceived quality of care; burnout

• Publisher: Instytut Medycyny Pracy im. prof. dra Jerzego Nofera w Łodzi
• Journal: International Journal of Occupational Medicine and Environmental Health
• Year: 2019
• Volume: 32
• Issue: 6
• Pages: 841-851

Dates

published

2019

Contributors

author

Elena Fiabane

• Institute of Genoa Nervi, Genoa, Italy (Department of Physical and Rehabilitation Medicine, ICS Maugeri Spa SB)
• University of Pavia, Pavia, Italy (Department of Brain and Behavioral Sciences, Applied Psychology Unit)

author

Paola Dordoni

• University of Pavia, Pavia, Italy (Department of Brain and Behavioral Sciences, Applied Psychology Unit)

author

Ilaria Setti

• University of Pavia, Pavia, Italy (Department of Brain and Behavioral Sciences, Applied Psychology Unit)

author

Ivana Cacciatori

• Azienda Socio Sanitaria Territoriale, Lodi, Italy (Department of Mental Health)

author

Chiara Grossi

• Azienda Socio Sanitaria Territoriale, Lodi, Italy (Department of Mental Health)

author

Caterina Pistarini

• Institute of Genoa Nervi, Genoa, Italy (Department of Physical and Rehabilitation Medicine, ICS Maugeri Spa SB)

author

Piergiorgio Argentero

• University of Pavia, Pavia, Italy (Department of Brain and Behavioral Sciences, Applied Psychology Unit)

Identifiers

DOI

10.13075/ijomeh.1896.01388

Biblioteka Nauki

2161944