Routine Dynamics of Knowledge-Intensive Business Processes – The Case Study of the Healthcare Sector

• Authors: Justyna Berniak-Woźny , Marek Szelągowski

Abstracts

EN

The aim of this paper is to discuss the concept of Routine Dynamics from the perspective of knowledge-intensive business processes. The traditional approach to business processes assumes control of the flow of well-structured activities that the organisation carries out to achieve its goals, and managing them focuses on their improvement through increased efficiency. However, an increasingly important role in the knowledge economy is played by knowledge-intensive business processes, which are highly dependent on human judgment, as well as real knowledge, which requires partially structured and unstructured decision-making. This demands a change in the approach to process management and its improvement, beyond efficiency only. It requires the use of the dynamism of process executors to create value by using and creating knowledge during the execution of pro-cesses. To illustrate this transformation, processes from the healthcare sector were used as a case study, as they encapsulate the limitations of the traditional approach to process management and the need to move to a dynamic one. As a result, two process models were presented, showing the need for a dynamic approach to health process management as a way to create and use rapidly changing knowledge, and to incorporate new technologies that not only increase the efficiency of processes (e.g. automate them), but above all create new knowledge, and use data on patients in real-time.

Keywords

EN

dynamic business process management; health process management; knowledge-intensive business processes; routine dynamics; illustrative case study

• Publisher: Politechnika Częstochowska
• Journal: Zeszyty Naukowe Politechniki Częstochowskiej. Zarządzanie
• Year: 2022
• Issue: 48
• Pages: 18-26

Dates

published

2022

Contributors

author

Justyna Berniak-Woźny

• University of Information Technology and Management, Faculty of Management, Poland

author

Marek Szelągowski

• Systems Research Institute, Polish Academy of Sciences, Poland

References

• Di Ciccio, C., Marrella, A., & Russo, A. (2012). Knowledge-Intensive Processes: An Overview of Contemporary Approaches?. In: A. H. M. ter Hofstede, M. Mecella, S. Sardina, & A. Marrella (Eds.), 1st International Workshop on Knowledge-Intensive Business Processes (KiBPs 2012),(pp. 33-47), http://ceur-ws.org/Vol-861/KiBPs2012_paper_2.pdf
• Hayes, R., Kyer, B., & Weber, E. (2015). The Case Study Cookbook. Worcester Polytechnic Institute.
• Isik, O., van der Bergh, J., & Martens, W. (2012). Knowledge Intensive Business Processes: An Exploratory Study. 45th Hawaii International Conference on System Sciences (pp. 3817-3826), DOI: 10.1109/HICSS.2012.401

Identifiers

DOI

10.17512/znpcz.2022.4.02

Biblioteka Nauki

22180847