The Significance of Customer Service in Logistics

• Authors: Barcik Ryszard Antoni , Jakubiec Marcin Bartosz
• Languages of publication: EN

Abstracts

EN

Customer service is one of the most significant processes of organisation, including the logistic area (logistic systems). This work presents chosen aspects and characteristics of customer service in relation to logistic systems. The paper includes valuable hints for the executives regarding the creation of proper level of customer service, followed by the customer`s satisfaction.

Keywords

EN

customer service; logistics systems

• Publisher: Międzynarodowa Wyższa Szkoła Logistyki i Transportu
• Journal: Logistics and Transport
• Year: 2013
• Volume: 17
• Pages: 5-10

Contributors

author

Barcik Ryszard Antoni

• Akademia Techniczno-Humanistyczna w Bielsku-Białej

author

Jakubiec Marcin Bartosz

• Akademia Techniczno-Humanistyczna w Bielsku-Białej