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Využití metody balanced scorecard v řízení sociálních služeb

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Čaníková R., Schneider M.
Psychologie a její kontexty
|
2011
|
vol. 2
|
issue 2
145-154
EN
The article deals with the use of method Ballanced Scorecard as a tool for measure the effectiveness of social services for the needs of the comparison device different types in terms of higher administrative units specifically describes the design implementation steps BSC, implementation, the system influenced each other and the perspectives based Keyword indicators. General indicators are valid for any organization in the network social services, the specific indicators shall be appropriated by a particular type of service.
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