Results found: 2

Search results

Search:
in the keywords: ISO 9001 certification

Sort By:

Limit search:

Proposal of a causal model measuring the impact of an ISO 9001 certified Quality Management System on financial performance of Moroccan service-based companies

100%

El Moury I., Hadini M., Chebir A., Ali Mohamed B., Adil E.

Statistics in Transition new series

2023

vol. 24

issue 2

159-184

Implemented by an increasing number of organisations worldwide, the ISO 9001 standard for quality management received considerable attention in the existing literature. Researchers worldwide have found positive, negative and even mixed effects of ISO 9001 certification on firms’ performance, while in Morocco this issue has been rarely examined. It is the combination of these observations that led to this study. The aim of this paper is to test and validate a causal model designed to measure the performance of an ISO 9001 certified Quality Management System (QMS) and its impact on a company’s financial performance. By means of this causal analysis/model, the study examines the relationship between: - QMS and the financial performance of 41 companies based in Morocco; - the management responsibility process and all the QMS processes; - the management resources process and all the QMS processes; - the organisational and financial performance of the studied companies. All of the considered firms are part of the service industry and range from medium-sized to large companies. The data gathered in this study have been instrumental in devising actionable insights. The Statistical Package for the Social Sciences (SPSS) was the statistical software platform that enabled the use of a linear regression analysis to prove the positive correlation between the above-mentioned elements.

Modeling the impact of an ISO 9001 certified quality management system on the organizational performance of Moroccan services firms

88%

Moury I. E., Kacimi H., Fennane S., Echchelh A.

Statistics in Transition new series

2024

vol. 25

issue 2

57-80

Statistical modeling serves as a valuable tool for analyzing and resolving complex issues through the application of mathematical and statistical techniques. In the Moroccan context, where the services sector contributes more than 50% to the national wealth, there is a noticeable absence of such applications to gauge the impact of the ISO 9001 certified quality management systems on the organizational performance of companies. To address this gap, we have constructed a causal model to quantify the strength of causeand- effect relationships among the following key elements: • processes within a quality management system and their impact on organizational performance, • the influence of management responsibility process on all aspects of the quality management system, and • the relationship between the organizational and financial performance. This model is developed using Structural Equation Modeling (SEM) and estimated through the Partial Least Squares (PLS) approach, utilizing the XL-Stat software. The research involved a sample of 55 Moroccan service firms certified with ISO 9001 across various sectors. Face-to-face surveys were the primary data collection method, engaging multiple executives within the organizations. The findings of this research validate our conceptual model, revealing that: • certain processes within the quality management system positively and weakly correlate with the organizational performance, • the 'Management Responsibility' process has a positive influence on all aspects of the quality management system, and the organizational performance strongly and positively impacts the financial performance. Moreover, our model facilitates the computation of direct and indirect effects among its components, transforming cause-and-effect relationships into structural equations. Our research contributes to enhancing the understanding of the dynamics between quality management systems and the organizational performance in the Moroccan service sector.

Refine search results

2 Statistics in Transition new series

1 Adil E.

1 Ali Mohamed B.

1 Chebir A.

1 Echchelh A.

1 El Moury I.

1 Fennane S.

1 Hadini M.

1 Kacimi H.

1 Moury I. E.

1 2024

1 2023

Search results

Proposal of a causal model measuring the impact of an ISO 9001 certified Quality Management System on financial performance of Moroccan service-based companies

Modeling the impact of an ISO 9001 certified quality management system on the organizational performance of Moroccan services firms