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Scientometric and Bibliometric Analysis in Analytical Marketing Research

100%

Więcek-Janka E., Szewczuk S.

Annales Universitatis Mariae Curie-Skłodowska, sectio H – Oeconomia

2022

vol. 56

issue 1

143-167

Theoretical background: Analytical marketing is at the heart of scientific research because it plays an important role in building the competitiveness of enterprises and is an opportunity for them to grow.Purpose of the article: The aim of the article is to present the results of a bibliometric analysis of the developing area of analytical marketing.Research methods: For this purpose, specialist journals published between 1900 and 2021 were searched in the Web of Science database. The scientometric analyses carried out on their basis concern the number of publications, authorship and co-authorship, the number of citations, journals, thematic categories, institutions, countries and keywords. Over 200 publications cited 2,563 times were analyzed.Main findings: The concept of analytical marketing was taken into account by over 400 authors, with Maria Petrescu authoring the highest number of publications, and Michel Wedel being the most significant author due to the number of citations. An important role, due to the number of publications in this area, is played by institutions based in the USA (over 50%), including the University of Nevada, Las Vegas (UNLV) and the Nevada System of Higher Education (NSHE). What is more, the conducted research emphasizes the importance of marketing analytics and presents benefits that stem from using it.

Bibliometric Analysis of Scientific Research on Customer Loyalty in the Business-to-Business Context

81%

Siemieniako D.

Handel Wewnętrzny

2018

issue 5 (376)

257-267

The phenomenon of customer loyalty has long been researched in the marketing literature. Business-to-business marketing literature recognised the customer loyalty issue as an important notion determining business success. The goal of the paper is to identify the area of research that focuses on the topic customer loyalty in the context of business-to-business based on an analysis of bibliometric data of scientific publications indexed in the Scopus database in the period from 2003 till 2017. In particular, the study was focused on the field of customer loyalty in the area of business-to-business, and the authors of that works carried out their research within the discipline of ‘Business, Management and Accounting’, which was distinguished by Scopus.

Zagadnienie lojalności klientów od dawna było badane w literaturze marketingowej. Literatura z zakresu marketingu business-to-business rozpoznała lojalność klientów jako istotną kwestię determinującą sukces przedsiębiorstw. Celem artykułu jest identyfikacja obszarów badań naukowych, w których podejmowana jest tematyka lojalności klientów w kontekście działalności business-to-business na podstawie analizy danych bibliometrycznych publikacji naukowych indeksowanych w bazie Scopus w latach 2003-2017. W szczególności analizie poddano prace naukowe z zakresu lojalności klientów w obszarze business-to-business, których autorzy realizowali swoje badania w ramach dyscypliny „Biznes, Zarządzanie i Rachunkowość”, wyróżnionej przez Scopus.

Вопрос лояльности клиентов уже издавна изучается в литературе по мар- кетингу. Литература в области маркетинга типа business-to-business выяви- ла лояльность клиентов в качестве существенного вопроса, определяющего успех предприятий. Цель статьи – выявить области научных исследований, в которых затрагивается тематика лояльности клиентов в контексте деятель- ности типа business-to-business на основе анализа библиометрических данных научных публикаций, индексированных в базе Scopus в период с 2003 до 2017 года. В особенности анализ охватил научные работы в области лояльности клиентов в сфере business-to-business, авторы которых осуществляли свои исследования в рамках дисциплины «Бизнес, управление и бухгалтерия», выделенной базой Scopus.

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1 Annales Universitatis Mariae Curie-Skłodowska, sectio H – Oeconomia

1 Handel Wewnętrzny

1 Siemieniako D.

1 Szewczuk S.

1 Więcek-Janka E.

1 2022

1 2018

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Scientometric and Bibliometric Analysis in Analytical Marketing Research

Bibliometric Analysis of Scientific Research on Customer Loyalty in the Business-to-Business Context