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  1. 1 Zarządzanie i Finanse

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  1. 1 Polak P.

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  1. 1 2013

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Applying Business Process Approach to Information Systems – the Case of Public Administration

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Polak P.
Zarządzanie i Finanse
|
2013
|
vol. 3
|
issue 1
168-178
EN
The aim of this article is to identify grounds for using business process approach in IT projects in public sector and barriers faced by the introduction of this approach in public administration units. The content of the article mergers two approaches: theoretical and formal view of business process approach with the author’s experience in information systems projects carried out in public administration. The author presents several significant arguments for using business process approach. However, they are overwhelmed by many problems of the implementation of this approach, including: reluctant attitude to the process approach, bureaucratic mentality, a firmly fixed hierarchical organizational structure, and poor information culture among civil servants.
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