Characteristic of morphology and the identification of process category structure of are a crucial stage of its implementation within enterprises as well as it determines the final effects of processes realization, which is producing and realization of added value for market participants. In this paper author describe the essence of added value, its functions and factors that form this category in the understanding of the constant-flow organization that is set on realized processes. Performing analysis related to creation and realization of the added value, in the context of the basic aims of functioning organization of processes and establishing perception means and interpreting the creation of added value within the processes of customer and enterprise environment.
Empowerment is one of key management methods in contemporary organizations. The implementation of this method, however, is connected with creation of appropriate organizational conditions. In this article the characteristics of classical function-oriented organizations and contemporary process-oriented ones were presented, then the possibilities of applying empowerment in these organizations were analyzed. Barriers, costs and benefits of empowering employees were identified. The implementation of empowerment proves high competencies of an organization as well as it contributes to their development. Special attention was paid to the speed of making decisions and flexibility of acting and reacting to changing expectations of external and internal customers.
This article describes the authors’ methodology for evaluating the effectiveness of the implementation of business process management systems (Business Process Management Systems). The current methodology for evaluating the effectiveness of IT systems implementation is too general and ineffective to the specificity of BPM implementations. Literature analysis and research conducted by the authors indicate that the area related to the assessment of the effectiveness of BPM information systems is very complex but at the same time very attractive from a practical and applied point of view. The authors explain the organizational implications of BPM implementation and they point out what gives you the transition from a functionally oriented organization to a process approach. In terms of time, the scope of work covers the key achievements and publications from the BPM systems of the last 20 years. In spatial terms work includes evaluating BPMS implementations in the insurance and energy sectors. Case studies and practical information on implemented business process management systems are presented in the material to prove it’s value.
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W niniejszym artykule opisano autorską metodę oceniającą efektywność wdrożenia systemów zarządzania procesami biznesowymi (Business Process Management Systems) przedsiębiorstwa. Obecna metodyka, oceniająca efektywność wdrożeń systemów informatycznych, jest zbyt ogólna i nieefektywna w stosunku do specyfiki wdrożeń systemów BPM. Analiza literatury i przeprowadzone przez autorów badania wskazują, że obszar związany z oceną efektywności systemów informatycznych BPM jest bardzo złożony, ale zarazem bardzo atrakcyjny z praktycznego i aplikacyjnego punktu widzenia. Autorzy opracowania wyjaśniają implikacje organizacyjne związane z wdrożeniem systemu BPM oraz wskazują, co daje przejście z organizacji zorientowanej funkcjonalnie na podejście procesowe. W ujęciu czasowym zakres pracy obejmuje najważniejsze osiągnięcia oraz publikacje z obszaru systemów BPM z ostatnich 20 lat. W ujęciu przestrzennym praca obejmuje ewaluację wdrożeń BPMS w sektorze ubezpieczeniowym i energetycznym. Przedstawiono też studia przypadku oraz praktyczne informacje o zaimplementowanych systemach zarządzania procesami biznesowymi.
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