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1

Quality Evaluation Information Support in Higher Education

100%
Kovač T.
Organizacija
|
2015
|
vol. 48
|
issue 2
120-130
EN
Background and Purpose: The objective of this research was to develop a proposal of the evaluation information support in higher education that encompasses the Quality Assessor’s and Quality Analyst’s work support. Furthermore, the proposal also includes the fields evaluated in the processes of external evaluation of the higher education institutes by the Slovenian National Agency for Quality Assurance in Higher Education (hereinafter referred to as »NAKVIS«). Methodology: The method called the “Multi-Attribute Utility Theory” (hereinafter referred to as “MAUT”) and MS Excel were used for the work support of the Quality Assessors, while the expert modelling in the Decision Expert programme (hereinafter referred to as “Dexi programme”) was used for the work support of the Quality Analysts. Results: The identified criteria allow a uniform evaluation, regardless of the Assessor. The MS Excel template with automatic calculation was made as the technical support for an evaluator and the expert model in Dexi programme was designed for a Quality Analyst. Conclusion: The model of the Higher Education Institute quality evaluation, as presented in this article, can provide a comprehensive and transparent consideration of quality at the Faculty, and, in particular, facilitate the evaluation process due to its information and technical support.
2
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The Study of the Improvement of Administration Quality in Colleges

75%
Ruževičius J., Daugvilienė D., Bacevičiūtė R.
Issues of Business and Law
|
2009
|
vol. 1
|
issue 1
19-31
EN
The article deals with an analysis and generalisation of theoretical research material on the process of administration, its subject matter, and the main principles. It also discusses the issues of implementation of quality management systems and adaptability of the aforementioned processes for higher education institutions seeking to improve their activities. In the paper, an attempt is made to link the administration process with quality management opportunities and thus to present a possible theoretical version of a model of improvement of administration quality at a higher education institution. The models of administration quality improvement have been prepared on the basis of an exhaustive scientific and methodical literature analysis, as well as with the help of the previous empirical research conducted at vocational training institutions and other educational institutions in other countries of the European Union. The article has been prepared on the basis of a comparative analysis of scientific, methodical, normative literature and information sources on the issues of administration and quality assurance as well as by using the secondary data of the empirical research performed.
3

Metody pomiaru jakości kształcenia na uczelniach wyższych

63%
Targaszewska M.
Zeszyty Naukowe Uniwersytetu Ekonomicznego w Krakowie
|
2013
|
issue 923
59-69
PL
Celem pracy jest przedstawienie wybranych metod pomiaru jakości kształcenia na uczelniach wyższych na podstawie danych marketingowych. Artykuł składa się z dwóch części. W pierwszej w sposób syntetyczny przedstawiono pojęcie jakości i jakości usług edukacyjnych na poziomie wyższym. W drugiej części zaprezentowano metody jej pomiaru z wykorzystaniem modelu SERVQUAL i techniki IPA oraz możliwości aplikacyjnych obu metod na przykładzie Uniwersytetu Ekonomicznego we Wrocławiu.
EN
The aim of this article is to present marketing methods of measuring the quality of higher education. The article consists of two parts. The first concerns theoretical issues about quality and quality service of higher education. The second presents two methods of measuring quality service in higher education (SERVQUAL, IPA).
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