Purpose: The study aims to identify the role of communication in the process of creating and integrating value. The author considers three issues: 1) the identity and nature of marketing communication; 2) the structure of its functions and tasks in the creation of value; and 3) the role of marketing communication in the integration around value. Given the constraints of the study, the considerations are summary and selective and constitute an attempt at highlighting the key elements of the issue referred to in the study title. Methodology: The study is a theoretical reflection. By analysing the nature of marketing communication as a company’s dialogue with the market, it finds a theoretical justification: confirmation of the main thesis concerning the broader and deeper functions of communication in value marketing. Conclusions: The essential functions of marketing communication lend themselves to a broader than hitherto presentation as a task revolving around creating and integrating value. Communication by nature provides information about the offer of the company and its values (as in the traditional sense) and also it creates these values. Its major task involves integration around value, both internally within the structure of the marketing mix, and externally in the relationship between the company and the market, the company’s environment. Originality: Previous discussion of the issue in pertinent literature has placed communication at the final stage of the business activities and attributed to it the role of providing information about a particular utility, the value of the product in the process of social exchange. The author argues that this approach is incomplete. Marketing communication may be an area where value is created and may, at the same time, integrate values around the company’s market oriented activities.
At the heart of the concept of value marketing is the evolution of its use. Starting with a mere information about the presence of a product on the market, through subsequently satisfying the needs of the buyer of the product or service, to finally reaching a full dialogue between the bidder (offerer) and the customer. This relationship is based, inter alia, on the common definition of the characteristics of the desired goods and their adjustment to the values indicated by the customers. Also, important values for the buyer of a political product should be similarly shaped in the marketing sense. Creating bonds, the partnership relations between the exchange parties on the political market is a mechanism that makes this process very effective. The article points to the “value” present in the political product and explains how it is created. It also analyses two key contexts of what “value” is, describes marketing and its core tools on the economic and political market. The author of the paper makes a hypothesis that “value” as the core of the political offer generated by the politician-voter relationship is of fundamental importance in political transactions and is at the same time a determinant of electoral decision.
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