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The issues of patriotism in marketing communications in the conditions of Russian aggression in Ukraine

100%

Reshetnikova I.

Marketing i Rynek

2023

issue 4

13-22

Celem artykułu jest identyfikacja zmian postaw, wartości i postulatów ukraińskich konsumentów podczas rosyjskiej agresji oraz ocena trendów zmian w rozwoju komunikacji marketingowej przedsiębiorstw w warunkach wojny w Ukrainie. Jako metodę badawczą w części teoretycznej wykorzystano krytyczną analizę literatury przedmiotu. W części empirycznej wykorzystano metodę opisowo-porównawczą oraz studia przypadków w zakresie analizy treści reklam i reakcji konsumentów na nie. Do przeprowadzenia własnych badań autora, które wykonano we wrześniu 2022 r., wykorzystano ankietę na platformie Google Forms. W ankiecie wzięło udział 198 respondentów w wieku 18–25 lat, studentów uczelni z różnych regionów Ukrainy. Próba badawcza miała charakter celowy, wynikający z warunków i czasu prowadzenia badań. Ponadto w artykule w aspekcie komparatywnej analizy wyników badań własnych wykorzystano wyniki badań agencji badawczych: Gradus Research, Deloitte Ukraina, Kantar oraz Amerykańskiej Izby Handlowej, zrealizowanych w okresie od marca do października 2022 r. Wyniki badań przedstawione w artykule pozwalają stwierdzić, że rosyjska agresja znacząco wpłynęła na zachowania konsumentów i ich preferencje dotyczące komunikatów komunikacyjnych. Społeczeństwo ukraińskie przechodzi obecnie procesy związane z ochroną tożsamości narodowej, dlatego od pierwszych dni rosyjskiej agresji w Ukrainie (24.02.2022 r.) pojawiło się bardzo duże zapotrzebowanie na wartości patriotyczne w kampaniach reklamowych, a konsumenci preferują marki, które je promują. Jednocześnie wyniki badań wskazują, że przedłużanie się konfliktu zbrojnego może prowadzić do efektu habituacji i pewnego spadku skuteczności komunikacji marketingowej przedsiębiorstw, opartej na kategorii patriotyzmu.

The purpose of the article is to identify changes in the attitudes, values and postulates of Ukrainian consumers during the Russian aggression and to assess the trends of changes in the development of marketing communications of enterprises during the war in Ukraine. Critical analysis of the literature on this topic was used as research methods in the theoretical part. In the empirical part, the descriptive-comparative method and case studies were used to analyze the content of advertisers and the reaction of consumers to them. For her research, carried out in September 2022, the Author applied a survey on the Google Forms platform, in which 198 respondents aged 18–25, from universities in different regions of Ukraine, took part on a voluntary basis. The research sample is deterministic, not representative. In addition, the article uses the results of research on this topic by the research companies Gradus Research, Deloitte Ukraine, Kantar, and the American Chamber of Commerce, all conducted between February and October 2022. The results of the research as presented in the article allow us to conclude that Russian aggression significantly influenced the behavior of consumers and their preferences regarding communication messages. Currently, processes related to the protection of national identity are taking place in the Ukrainian society. Therefore, since the first days of Russian aggression in Ukraine (dating since February 24, 2022), a great demand has been seen for the values of patriotism in advertising campaigns, and consumers prefer brands that advertise them. At the same time, the results of the study indicate that the continuation of the armed conflict may lead to a habituation effect and a certain decrease in the effectiveness of marketing communication of enterprises based on the category of patriotism in their campaigns.

Differentiation of Polish and Ukrainian consumers’ attitudes to Russian brands and international brands remaining on the Russian market

51%

Reshetnikova I., Sanak-Kosmowska K., Wiktor J. W.

Central European Management Journal

2024

vol. 32

issue 1

152-175

Purpose – The purpose of this paper was identification and empirical assessment of the differentiation of consumers’ attitudes in Ukraine and Poland to Russian brands and other brands offered on the Russian market after Russia’s aggression against Ukraine on February 24, 2022. Design/methodology/approach – The main research methods include a systematic literature review and the authors’ own surveys conducted in November 2022. The research sample comprised 950 consumers – 67% of them were Poles, 30% Ukrainians and 3% from other countries. Findings – A respondents’ country (Poland and Ukraine) does not impact attitudes to brands offered on the Russian market after Russia’s invasion of Ukraine on February 24, 2022. Moreover, it does not affect and differentiate emotional engagement in the conflict and assistance to war victims. Cluster analysis resulted in identifying two groups on the basis of consumers’ declared emotional reactions to the war. The first group was smaller (N 5 353, 37.2%), referred to as “indifferent consumers”, and was characterized by a greater inclination to purchase brands offered in Russia. The other cluster, referred to as “sensitive consumers” (N 5 597, 62.8%), comprises those engaged in offering assistance to war victims, showing strong emotions in connection with the aggression and military activities and characterized by a clearly negative attitude to Russian and other offered brands and an inclination to boycott these brands. Research limitations/implications – A short time horizon, the study confined to two countries, difficulties in reaching Ukrainian respondents due to power failures in Ukraine in the period of conducting the survey (November 2022), a non-representative research sample – overrepresentation of people aged 18–25 years. Practical implications – The research study contributes to the knowledge about consumer brand attitudes and preferences under unique social, economic and market conditions. These conditions were created by Russia’s invasion of Ukraine in 2022, as well as the international and global character of the war in Ukraine. The significant implications of the study refer to brand communication policies and companies’ CSR-related declarations. A number of consumers’ errors were recorded, resulting from wrong brand retrieval, which were rectified at a later stage as a result of international restrictions imposed on Russia, harsh media criticism and social international embargoes imposed on brands offered in Russia. The marketing communication of contemporary global brands should give consideration to the informative function of CSR activities, and the communication process should be continuous. Critical attitudes and an inclination to boycott brands point to the possible consequences faced by inconsistent and ethically doubtful brand policies. This implication is clearly confirmed by the results of the study. Social implications – The authors also wish to highlight the implications for practice and society. As mentioned earlier, Polish consumers involved in providing aid to victims of the war also expressed their opposition to the war by boycotting Russian products and international brands remaining in Russia. Popularization of the research results obtained by the authors can be a form of sensitizing the public to the need for long-term relief, awakening global awareness of the essence and importance of sanctions imposed on Russia, as well as the possibility of expressing opposition through individual purchasing decisions and boycotting brands still present in Russia. Originality/value – The study allowed for identifying consumers’ differentiated brand attitudes in two countries: a country inflicted by war (Ukraine) and a front-line country, strongly supporting Ukraine (Poland). The research contributes to consumer behavior theories and studies of consumer attitudes and preferences from the perspective of international corporations’ CSR activities under the unique conditions of war. Also, it contributes to the knowledge of the mechanism of forming attitudes to Russian and international brands offered in Russia among CEE consumers.

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1 Central European Management Journal

1 Marketing i Rynek

2 Reshetnikova I.

1 Sanak-Kosmowska K.

1 Wiktor J. W.

1 2024

1 2023

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The issues of patriotism in marketing communications in the conditions of Russian aggression in Ukraine

Differentiation of Polish and Ukrainian consumers’ attitudes to Russian brands and international brands remaining on the Russian market