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MODIFIED MOTIVATION SYSTEM AS THE INFORMATION SOURCE FOR PERSONAL CONTROLLING. CASE OF THE HOTEL (Modyfikacja systemu motywacyjnego jako zrodlo informacji dla controlling personalnego na przykladzie hotelu)

100%

Sztorc M.

Contemporary Economics

2008

issue 3(7)

119-131

The purpose of the article is to analysis of employee system incentive hotel there be source of information for personal controlling. New incentive system fitted look to suggest for notes entered by employee. It pay attention in article, that there is sole form of motivating of forceful employee proprietary form financial motivator. Proper system of motivation effects boost of efficiency of staff aiming at achievement in firm purposes indicated appointee. Besides, it shows revolt of working group about miscellaneous features, requirements, engagement, skilful management leads achievement of fairest effect of work which. We understand control result of taken personal decision through definition personal controlling, structures of employment, system of remuneration, motivation systems, utilization of active time of employee and cost of work. Among others, counteraction belongs to tasks in sphere of management in taking up of erroneous decision human resources controlling, high cost of employment have, helping with fitting human resources for real requirements of firms and through suitable utilization of potential work stimulation. There is in firm personal wanted controlling in order to it were of limited activity of professional employee for forward taking reward only.

HOTEL SECTION MANAGEMENT BY USING BALANCED SCORECARD (Zarzadzanie dzialem obslugi klienta poprzez wykorzystanie Strategicznej Karty Wynikow na przykladzie hotelu)

63%

Lysy A., Sztorc M.

Contemporary Economics

2009

issue 2(10)

103-119

The paper presents some problems in using Balanced Scorecard (BSC) in a hotel section. Fundamental element, which marks out BSC conception, is consolidation around vision and strategy appointed by the hotel management. Well compiled strategy should join all the targets and indexes, which compose four perspectives in BSC. Hotel section is the main gaining centre in the hotel, because the service quality is the main target of management strategy. BSC is a tool, which should not only measure effectiveness, but also implement changes, as soon as possible, so that the effects and expected results will be quick achieved. Most of the companies, which have used this conception, have treated it as a basic management system that joins strategy and operational activity. Therefore it is necessary to improve, modernize and create new sub perspectives in compiled BSC.

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2 Contemporary Economics

2 Sztorc M.

1 Lysy A.

1 2009

1 2008

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MODIFIED MOTIVATION SYSTEM AS THE INFORMATION SOURCE FOR PERSONAL CONTROLLING. CASE OF THE HOTEL (Modyfikacja systemu motywacyjnego jako zrodlo informacji dla controlling personalnego na przykladzie hotelu)

HOTEL SECTION MANAGEMENT BY USING BALANCED SCORECARD (Zarzadzanie dzialem obslugi klienta poprzez wykorzystanie Strategicznej Karty Wynikow na przykladzie hotelu)