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PL
Modern organizations operate according to the principle of trust, which is important both within the organization and in relations with the environment. The operation of public entities is strictly determined by the procedures, but those imposed by authorities are not able to guarantee trust in institutions operating in the public sphere. Trust is the determinant which enables entities to deal with complexity and variability of contemporary social and economic realities. It indicates that trust is a strategy to cope with uncertainty and inability to control the future of the public. The aim of the article is to point out the importance of confidence in strategic management of public organizations. Trust can be regarded as a tool introducing strategic management or as a result of the introduced management strategy. This article will attempt to assess this issue by analysis of the literature and theoretical discussion. Theoretical analysis has been complemented by an overview of public institutions' strategies that build trust in different areas. 
EN
Public discussions on the Polish pension system clearly indicate the need for further reforms. Numerous studies show that the majority of Poles negatively assess the entire pension system and the activities of individual entities associated with it. With a low level of acceptance of the rules of the pension system and a lack of trust in it, it is difficult to count on the tendency to save citizens for the post-production period, which in the case of the ubiquitous demographic crisis seems to be a priority task for the authorities of all European Union countries. Changes to the pension system should be implemented in conditions of strengthening trust, which can be achieved, inter alia, by building trust in individual institutions, products and the entire system. The aim of the article was to analyse the levels of trust in the Polish pension system. An attempt was made to systematise the determinants shaping trust based on the analysis of Polish conditions. The article was prepared on the basis of a literature review on trust and the pension system.
EN
In the global rankings of generalized trust, Poland occupies a low position. Polish people are rather distrustful. Analyses of trust endeavour to isolate (distinguish) distrust. Distrust is more and more often defined as a separate definition, not only as the opposite to trust. Analysis of distrust seems indispensable, in particular with reference to the public sector. Public sector organizations point out at building trust. The article is an attempt to systematize the concept of distrust through analysis of trust and separation of basic differences in both concepts (trust and distrust) was made. A great significance of distrust towards entities (organizations) of the public sector may be observed. The objective of the article and research was to prepare a theoretical basis for the studies on distrust in the Polish public sector. The paper includes theoretical frameworks, which may be used for a detailed research on the role and significance of distrust in the public sector. The paper is based on the literature review and generally available data.
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