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Negocjacje w dobie Internetu

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EN
In this paper we address the problem of conducting negotiations via Web. We discuss the notion of negotiation support systems and electronic negotiation systems describing in details their functionalities. The discussion is framed by the three-phase negotiation process model, which distinguished different tasks and activities at each negotiation stage that requires different tools for their support or facilitation. We also show the examples of negotiation support systems considering both their advantages and disadvantages. We conclude with summary, in which we try to compare and evaluate the current software solutions.
PL
W artykule autorzy analizują oddziaływanie technologii społecznościowych na społeczności wirtualne w przedsiębiorstwach w relacji do kluczowych obszarów działania wirtualnych społeczności dobrych praktyk. W pierwszej części artykułu autorzy przedstawili charakterystykę społeczności wirtualnych. W części drugiej dokonali identyfikacji kluczowych obszarów działania wirtualnych społeczności. W części trzeciej zostały przedstawione technologie społecznościowe i ich oddziaływanie na kluczowe obszary działania wirtualnych społeczności.
EN
This paper is devoted to the development of e-services in business and administration. The essence e-services, areas (sectors) of e-services and technologies used to provide e-services were presented in the paper. Moreover, the aim of the study was the analysis of e-services stakeholders and relationships between them, supported by examples from business and administration and also by statistics. In conclusion the barriers of e-services development in Poland were discussed .
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