PL EN


2007 | 11(694) | 23-28
Article title

Quality of Services in Public Administration

Authors
Title variants
Languages of publication
PL
Abstracts
EN
The target of the paper is to identify organizational barriers and means of quality improvement of services rendered by public administration. The article presents current pro-quality activities and problems connected with application of the process approach. The author emphasizes the necessity of diversification of the access to services, recommending one-stop-shops, kiosks and the concept of e-government.
Year
Issue
Pages
23-28
Physical description
Document type
ARTICLE
Contributors
author
  • M. Bugdol, Uniwersytet Jagiellonski, Instytut Ekonomii i Zarzadzania, ul. Gronostajowa 3, 30-387 Kraków, Poland
References
Document Type
Publication order reference
Identifiers
CEJSH db identifier
08PLAAAA04418539
YADDA identifier
bwmeta1.element.1df672ca-8552-3bfe-a71d-80fb827110b8
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