PL EN


2011 | 5(53) | 28-39
Article title

HOW TO CONCEPTUALIZE AND TO MEASURE SERVICE INNOVATIONS?

Selected contents from this journal
Title variants
Languages of publication
EN
Abstracts
EN
Services dominate all advanced economies but service innovations are still an underresearched topic. One of the reasons are definitional and measurement difficulties. The goal of the paper is to highlight those by reviewing recent literature and to assess the current state of knowledge and challenges. Theoretical approaches, empirical techniques and selected empirical results are discussed. Apparently the biggest challenge, at this point, is to create a unified conceptual framework, that would encompass both manufacturing ad services. Meeting this challenge will, however, be difficult as particular emphasis is placed on manufacturing, both in the literature and in the way enterprise surveys are designed.
Year
Issue
Pages
28-39
Physical description
Document type
ARTICLE
Contributors
  • Krzysztof Szczygielski, Ph.D. is a research worker at Lazarski University and CASE - Center for Social and Economic Research, Warsaw
References
Document Type
Publication order reference
Identifiers
CEJSH db identifier
11PLAAAA10943
YADDA identifier
bwmeta1.element.95f6ecdf-fd92-3b93-84b0-dc2b37b67a96
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