Сase managment as a technology of the future in higher education.
This article is devoted to theoretical reflection on the situation of students in the university space. Nowadays in multicultural education it seems appropriate to study the needs and expectations of students in the development and support of their potential and to improve the quality of higher education. The author’s interest is focused on the case management method as the technology of the future used in higher education. Organizational chaos overwhelmed the quality management of student services, but also functioning of the higher education system requires modification. Case management is understood here as a method of managing and supporting the student’s potential in a personalized approach and enhancing the quality culture of higher education. The provision of services in higher education today is mainly a provision of knowledge, to a lesser extent a provision of skills and the least is skill-building of the student’s competences mainly in relation to the chosen field of study (the labor market). In the meantime, making possible for a student to enter the labor market is not the only function of higher education. There are still other tasks of higher education that are often neglected or not well organized in this space. The attempt to identify these didactic tasks of the higher education and proper implementation of them becomes an important goal to support the student’s potential in its overall development and to achieve a higher quality culture of higher education. The using of case management in the space of higher education is the development of technology for the management of university services for students/graduates in the unit dimension (student/graduate), organizational (university) and social/environmental dimensio
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