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Celem pracy jest przedstawienie statystycznych aspektów zasad zarządzania jakością W.E. Deminga. Zasady te opisywane są w postaci 14. tez. Zastosowanie tych tez wspomagane odpowiednimi narzędziami i metodami, umożliwia zbudowanie kompleksowego systemu doskonalenia jakości. Doskonalenie jakości powinno obejmować nie tylko jakość produktu przedsiębiorstwa, ale każdą sferę związaną z działalnością firmy.
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In this paper, Deming method is proposed for improving quality in order to achieve product or service, which can satisfy customer. Correct application of statistical methods and tools in philosophy of quality management allow an achievement of expected quality level. This paper shows the application of methods like Quality Function Deployment - QFD, Failure Mode and Effect Analysis - FMEA, Design of Experiments - DOE, Control charts. Application of 14 Deming Thesis, supported with suitable tools and methods, allows a development of complex system for improving quality. Important is, not only to take care of product quality but also concentrate on improving the quality in all fields of activities in the firm. (original abstract)
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