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EN
The article analyzes the approaches to the interpretation of the notions “competency” and “competencies”. The current state of the problem is determined in the research literature. The purpose of the research is to work out the theoretical basis of competency approach and to define the formation of the future tourism managers’ culture during educational and training services. For the achievement of the main purpose of the research the following methods were used: analysis and synthesis of existing sources of world’s and native experience; comparison, generalization and theoretical data classification; expert evaluation method; generalized method of independent characteristic for tourism managers’ skills and others. In this paper the peculiarities of the competency-based approach were observed due to future tourism managers’ culture basis. It was also given a particular priority to the model basis of competency of the tourism managers as qualified specialists. Moreover, it was clarified the features of communicative competency and the level of its development which would have an influence on management efficiency, especially the sale of tourist service/product, common level of understanding between partners, customers and staff, psychological atmosphere in collaboration with business partners, organizations or state-run institutions. We defined the competencies of culture basis for future tourism managers’ who get bachelor’s degree in speciality 242 Tourism in the process of studying educational course “Management in Tourism”. It was grounded the expediency of the competency-based approach using in order to form the future tourism managers’ culture. Theoretical analysis of our investigation gives us the key for understanding that the competency-based approach of future tourism managers’ culture basis is an integrated system of their scientific, specific, psychological, professional course knowledge and skills. Taking into account this fact it’s necessary to create the methodological system of qualified tourism managers training which includes traditional and innovative technologies for studying in order to improve the degree of management competencies. In such way, we can find the way of constructive solution how to prepare future tourism managers to scientific, investigating, analytic, business, institutional and management activity.
EN
The article analyzes the experience of forming professional and communicative competency of future social workers in the education systems of Western European countries, in particular, France, Germany and Switzerland. On the basis of generalization of the studied data it has been found out that each country has its own techniques of forming professional and communicative competency of social workers, which are peculiar to its own specific character and based on the well-established traditions of a particular society. At the same time it has been defined that basic qualities which social workers should have for efficient professional and communicative activity (striving for communication, ability to establish communicative interaction with different members of society, knowledge of professional speech etiquette etc.) are common for all countries. The content of the forming professional and communicative competency of students in the education systems of France, Germany and Switzerland has been analyzed. Forms and methods used in the educational process in order to develop professional and communicative competency of the future social workers have been defined. It has been found out that the theoretical training of students is closely linked to the usage of acquired communication skills and habits in the process of practical training, which is given much study time aimed at obtaining by the students a maximum professional experience in the real terms of communicative interaction. It has been defined that a modern pattern of forming professional and communicative competency of future social workers in the higher educational establishments of Ukraine should be created in the unity of social factors of our country and foreign experience.
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