Search results - CEJSH

1

Proces kształtowania projakościowego zarządzania organizacją

100%

Łukasiński W.

Zeszyty Naukowe Uniwersytetu Ekonomicznego w Krakowie

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2013

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issue 915

73-87

EN

In the era of the market economy, quality has become one of the most basic categories determining an organisation’s level of competitiveness. The complex, turbulent and demanding environment makes it necessary to adapt appropriately, while to restructure an organisation it is necessary to improve it systematically and to promote its adaptation to changes. The aim of the article is to show the process of creating pro-qualitative management at an organisation, which should be perceived as a determinant of the permanent success of an organisation understood as its ability to develop effective and efficient responses to identified needs and expectations that arise in its environment over the long term.

2

Modelowanie zmian parametrów jakościowych produktów spożywczych w układzie produkt–opakowanie–otoczenie

100%

Ucherek M.

Zeszyty Naukowe Uniwersytetu Ekonomicznego w Krakowie

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2011

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issue 874

163-176

EN

The article analyses changes in the quality parameters of products during storage in different storage conditions depending on the initial composition of the mixture of gases in the packaging. The storage test tests the changes in product quality parameters including the index of total sensorial quality, the acid value and the peroxide value. An estimated mathematical model of changes in the quality parameters of products in the product-packaging-environment system is the basis for determining the shelf life of packaged food products.

3

Relationship between Quality and Performance: Tourism Companies in the Czech Republic

100%

Sedláček M., Suchánek P., Špalek J., Štamfestová P.

Review of Economic Perspectives

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2011

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vol. 11

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issue 4

195-222

EN

This article analyzes perception of quality as a factor of performance of companies operating in the tourism industry. The introduction defines business performance and quality with a focus on tourism companies. A synthesis of findings from empirical studies conducted abroad follows, and is focused on the determinants of performance of a company (success), including the quality management which emerged as one of the important factors, and so these findings justify the importance of quality management in business practice. The aim of this article is to find the perception of quality and emphasis on the quality management of tourism companies in the Czech Republic. To identify the specific characteristics of quality perception and management in this sector, comparative analysis of questionnaire results, and results of a financial analysis of companies from various sectors of the Czech economy, with emphasis on tourism, has been used. It has been proved that enterprises in the sectors surveyed perceive quality as the key factor in business performance; it was also empirically shown that companies with higher levels of service quality reach better values of financial indicators. Also it was found that although tourism companies perceive the service quality of as one of the key success factors, the level of its actual implementing is low. This is related to the fact that relatively good financial results can be achieved in this industry without adjustment of the maximum customer service. This fact is also confirmed by the findings that show that in comparison to companies in other sectors, tourism companies still perceive relationship between quality production and business performance as substandard.

4

Strategic quality management on business to business market in Bosnia and Herzegovina

100%

Rahimić Z., Uštović K.

Business and Economic Horizons

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2011

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vol. 6

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issue 3

1-17

EN

Product and service quality has increasingly seen as a crucial factor of competitiveness, not only for individual companies, but for entire industries too. Using specific resources and capabilities companies can take a chance to delight their customers. This paper presents new sales model developed by authors, which includes all necessary steps related to sales process. Customer-Oriented Sales (COS) Model considers opportunity that company differentiates itself and become market leader. This paper includes research about companies engaged in B2B sale in Bosnia and Herzegovina and their willingness to use quality as differentiation tool. As a method of research we used data collection questionnaire. It is important to notice that the quality is not the purpose of itself. Investments in quality without recognition of customer needs can also be ineffective. Taking into account all anticipated results, we will make a conclusion about possibilities that companies’ incorporate COS Model in their business system

5

O potrzebie parametryzacji muzeów

100%

Kunecki D. P.

Zbiór Wiadomości do Antropologii Muzealnej

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2019

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issue 6

PL

What should be done to make the role of museums at the service of the public a constant subject of reflection and discussion among stakeholders? Is it possible to link the amount of subsidies to the quality of the tasks carried out by the museums? The author, referring to the currently functioning reporting models and bringing closer the results of research on the model of dissemination of funds (private and public) for culture, draws attention to the benefits that could result from the introduction of museum parameterization. Parameterization is understood as a quality management system that allows an objective and measurable assessment of the quality of museum operations.

6

Wybrane uwarunkowania i problemy związane z prowadzeniem konkursów jakości opartych na modelu doskonałości na szczeblu lokalnym – studium przypadku

100%

Grudowski P., Wendt A. M.

Annales Universitatis Mariae Curie-Skłodowska, sectio H – Oeconomia

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2018

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vol. 52

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issue 6

EN

The aim of this article was to present characteristic phenomena accompanying competitions for quality awards based on the use of the organizational excellence models implemented at the regional level. Typical problems were identifid, the understanding of which allows for a better use of the idea of excellence to raise the overall level of maturity of organizations aspiring to quality awards at every level. The results of self-assessment and external verifiation of organizations participating in the 21st edition of the Competition for the Pomeranian Quality Award were presented. On the basis of in-depth interviews with employees of the competition organizing unit as well as source materials, a diagnosis of the current state concerning this undertaking was presented and some directions of improvement actions were defied.

PL

Celem autorów było przedstawienie charakterystycznych zjawisk towarzyszących konkursom o nagrody jakości, opierających się na zastosowaniu modeli doskonałości organizacyjnej, realizowanych na szczeblu regionalnym. Wskazano typowe problemy, których zrozumienie umożliwia lepiej wykorzystać ideę doskonałości do podniesienia ogólnego poziomu dojrzałości organizacji aspirujących do nagród jakości na każdym szczeblu. Przedstawiono wyniki samooceny i zewnętrznej weryfiacji organizacji biorących udział w 21 edycji Konkursu o Pomorską Nagrodę Jakości. Na podstawie wywiadów pogłębionych, przeprowadzonych z pracownikami jednostki organizującej konkurs, a także materiałów źródłowych, opracowano diagnozę stanu aktualnego dotyczącą tego przedsięwzięcia oraz określono niektóre kierunki działań doskonalących.

7

Wpływ systemu zarządzania jakością na dokonalenie wybranych procesów logistycznych w dużym przedsiębiorstwie produkcyjnym

100%

Zimon D., Kawalec A.

Nauki o Zarządzaniu

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2015

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issue 3 (24)

165-174

EN

In current market conditions, companies are forced to look for solutions to improve the functioning of their internal processes. The aims of the publication is to investigate the influence it exerts on implementation of standardized quality management system for the improvement of selected logistics processes in a large manufacturing company. The research tool was a questionnaire addressed to the management representative for integrated quality management system. In addition, the analysis of system documentation has been made and conducted direct interviews with employees of the company. Based on study it was found that correct implementation and improvement of the quality management system provides a significant support for logistics processes, affects the development of higher standards and strengthen relationships with suppliers.

8

Work Productivity in the Croatian Hotel Industry - Fundamentals and Concepts for Achieving Growth and Competitiveness

100%

Holjevac I.

South East European Journal of Economics and Business

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2010

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vol. 5

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issue 1

85-90

EN

Productivity and product and service quality are the foundations upon which an economy builds its competitiveness, effectiveness and efficiency. Research focuses on the specific characteristics of productivity and the quality of hotel products and services in the case of the Croatian hotel industry. The objective of research is to identify and propose measures to increase productivity and improve the quality of the Croatian hotel industry, and in this way, enhance its competitiveness on the world tourism market.The task of this research is to provide a theoretical definition of the relationship between productivity, quality and competitiveness; analyses and assess long-term trends in productivity in Croatia's entire hotel industry; assess the quality of hotel offerings; analyze and assess productivity in the case of a large Croatian company; and finally, put forward measures to increase the productivity and competitiveness of the Croatian hotel industry.

9

The Operational Performance and Quality Aspects of Passenger Check-in Process at Regional Airports

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Červinka M., Štverková H.

Logistics and Transport

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2014

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vol. 22

29-36

EN

The authors deal with the airport check-in process and its operational performance and quality aspects. The topics are current due to the increase of the air traffic volume at regional airports caused mostly by low cost airlines. The demand for air transportation was caused by economic, social and political changes in Europe. The paper examines the performance of selected regional airports in Central Europe. The influence of increasing number of passengers in the technology and organization of passenger check-in process is also included. Authors deal with the impacts of these technological changes to operational and quality performance indicators. The paper published the findings of field research carried out at the selected regional airports in the Czech Republic of Passenger Check-in Process at Regional Airports.

10

The evaluation of the quality of educational services–an example of a Leonardo-Vetpro task

100%

Ewa M.

Zarządzanie i Finanse

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2015

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vol. 2

63-72

EN

The following paper presents the results of research conducted with the application of the Servqual method, referring to the quality of educational services at the example of classes conducted as a part of the Leonardo-Vetpro project in November 2015. According to the research results, the strengths of the educational service include the areas taken from the Servqual method, such as the fast pace of reaction, empathy and the assurance of receiving the service of the right quality. The other two areas, the material aspect and reliability receive negative results, which means that suitable improvement actions should be introduced

11

Między dydaktyką a nauką. Implikacje dla jakości edukacji akademickiej inspirowane myślą naukową Wincentego Okonia

100%

Kwiatkowska H.

Kwartalnik Pedagogiczny

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2014

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issue 3(233)

147-160

EN

The text concentrates on the work of an academic teacher who combines the roles of a teacher and a researcher in one profession. The author asks a question: what is the quality of students’ academic education? In a hypothetical answer to this question the author formulates a thesis that the quality of education is dependent on the relation between theory and practice. The utility of knowledge is therefore determined by the science-education dependence, contemporary vision of science in the understanding of knowledge, the understanding of the utility of knowledge, the dominance of rationalism in cognition and learning.

12

The Role of the ‘Post Graduate Diploma in Secondary School Teaching’ Program in Improving the Quality of Teaching in Eastern Ethiopian Secondary Schools

100%

Wondemetegegn S., Ahmed A., Zelalem T.

Multidisciplinary Journal of School Education

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2016

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issue 9

165-196

EN

This study dealt with the role of the Postgraduate Diploma in Secondary School Teaching (PGDT) program in improving the quality of teaching in Eastern Ethiopian secondary schools. The study used a mixed research design that integrated both qualitative and quantitative research methods concurrently. The data was collected from 140 respondents, comprised of 83 teachers and 57 school leaders (i.e., mentors, principals, and head teachers) of 14 secondary schools found in four zones of Eastern Ethiopia. The researchers used simple random sampling to select secondary schools, whereas teachers and school leaders were selected using purposive and expert sampling techniques respectively. Quantitative data was collected via a questionnaire and qualitative data through focus group discussion (FGD), interview, and observation. The data is analyzed both in a qualitative and a quantitative manner. The findings of the study showed that PGDT graduates seem to be contributing their part to enhancing quality education by raising high order thinking questions, implementing classroom activities such as: problem-solving, cooperative leaning, discussion and brainstorming, frequently managing the classroom for active learning implementation, using exercises to elicit students’ ideas, knowledge and skills and encouraging students to become active participants in classrooms. This is considered to be an encouraging trend for the desired improvement in teaching quality. The result of this study also demonstrated that PGDT graduates have good subject matter knowledge and apply it effectively in their classrooms. The grand mean of teachers’ and school leaders’ responses related with their subject matter knowledge is 4.33 and 3.81, respectively. This seemed to exist because of their undergraduate program; they have had an opportunity to attain various major courses in the three-year bachelor program. After that, in order to become a high school teacher, they had to attend a one-year or a two-summer long PGDT program to equip them with fundamental pedagogical skills. This is understood as the benefit of the new teacher-education program. Despite all of these facts and in contrast with the teachers’ response, the researchers observed that in most Eastern Ethiopia secondary schools teaching was dominated by traditional methods of teaching or lecturing. This approach makes students passive, less confident, unreflective and poorly motivated to enjoy learning. Furthermore, concerning students learning assessment, an inconsistency of application was observed. Therefore, the researchers suggested that the Ethiopian Ministry of Education, in collaboration with higher learning institutions and teacher-training colleges, would have to provide continuous training for secondary school teachers about student assessment, active and constructivist methods of teaching to enhance quality education and produce robust graduates fit for the 21st century world of work and consciousness.

13

EU Terminology in Interpreter Training: Selected Problem Areas Connected With EU-Related Texts

100%

Kościałkowska-Okońska E.

Research in Language

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2011

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vol. 9

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issue 1

111-124

EN

The presentation refers to the entire area of translating legal terminology, in particular to the translation of EU law-related texts that are especially vital for translating the acquis communautaire. This area of translation (and interpreting) services has been developing rapidly. The language used in documents is specialist and, at the same time, specific, due to the terminology used. Both the translator and the interpreter face the responsibility and the obligation to observe and apply translation strategies, consistently selected and considering the already existing and valid names, terms, concepts, definitions etc., by means of such available sources of information as dictionaries, encyclopedias, lexicons or special glossaries. Problems that translators and interpreters may encounter focus, to a large extent, on (un)translatability of certain terms, ambiguity of EU-speak or textual coherence, or the absence of it, which results from unclear, vague or ambiguous style of the original. On the other hand, the challenge for the translator/interpreter is constant care of the quality of the text created in Polish, which substantially affects the standard level and quality of Polish that we use everyday. Quality is the concept in translation and interpreting closely related with successful performance and communication (with all its aspects). The attempt at quality description in this context, apart from subjective impressions resulting from our understanding of the importance of features that good - competent - translation and effective communication should have, cannot be devoid of focusing on three principal factors, i.e., the translator/interpreter (as the text author/producer), translation/interpreting process and product, which is the result of this process and, finally, involvement (and competence) on the part of the translator/interpreter. All the above aspects pose a real challenge for the translator/interpreter focusing on legal terminology.Selected aspects of the aforementioned issues shall be verified in a case study conducted on trainee interpreters.

14

ТЕНДЕНЦІЇ ОНОВЛЕННЯ ЗМІСТУ Й МЕТОДІВ ПРОФЕСІЙНО-ПЕДАГОГІЧНОЇ ПІДГОТОВКИ ВЧИТЕЛЯ В УМОВАХ УПРАВЛІННЯ ЯКІСТЮ ОСВІТНІХ ПОСЛУГ

100%

Шаповалова О.

Педагогічні науки: теорія, історія, інноваційні технології

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2014

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issue 10(44)

221-228

EN

The article highlights the tendencies of updating the content and methods of professional-pedagogical training of teachers in terms of educational services quality management. The analysis of the requirements for British teachers, laid in professional standards as a mandatory part of the policy of "new professionalism" is made. It is pointed out that professional standards developed by the Training and Development Agency for Schools cover three areas: professional attributes, professional knowledge and understanding and professional skills, formulated separately for teachers with different professional status, namely: award of Qualiﬁed Teacher Status – QTS (Q – standard); teachers on the main scale – Core (C); teachers on the upper pay scale – Post Threshold Teachers (P); Excellent Teachers (E) and Advanced Skills Teachers – ASTs (A). The standards provide the framework for a teacher’s career and clarify the progression in professional activity. In order to access each career stage a teacher will need to demonstrate that he/she has met the relevant standards. The process for this varies depending on the standards concerned. Teachers seeking status of Excellent Teacher or AST need to apply and be evaluated through an external assessment process. Teachers seeking to cross the threshold are assessed by the head teacher of their school. The standards for Post Threshold Teachers, Excellent Teachers and ASTs are pay standards and teachers who are assessed as meeting them also access the relevant pay scale. It is shown that the standards define the professional characteristics that must have any teacher at a certain stage of professional development. The models of teacher professionalism (effective teacher model, reflective teacher model, enquiring teacher model, transformational teacher model) are characterized which enable better understanding the status and trends of development of modern pedagogical education in the UK universities and the essence of professional development programs for teachers in schools. In the future the author considers important to define the innovative potential of the British experience of continuous professional development of teachers and the possibilities of its use in Ukraine.

15

Modele planowania współczesnych obszarów mieszkaniowych w Sztokholmie

100%

Rudeńska M.

Studia komitetu przestrzennego zagospodarowania kraju PAN

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2018

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vol. 187

157-171

16

Changes on the Qualities of University Counsellors in China

100%

Wen L., Zheng P., Yang S.

Ethics in Progress

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2018

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vol. 9

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issue 1

174-182

EN

Counsellors are important key members in Chinese universities. In this paper, on the one hand, we compared student affairs workers’ occupational characteristics, classification and development of western as well as Chinese university. On the other hand, Chinese university faculty members and students are our subjects. Of 800 pieces circulated, 537 pieces are found to be effective. We verified the reliability and validity of data, then conducted correlation analysis, exploratory factor analysis (EFA), and confirmatory factor analysis (CFA). The test has good reliability and validity. Cronbach’s alpha coefficient and the split-half reliability coefficient are all above 0.9, indicating that the actual value is in good accordance with the true value. The internal alpha coefficient and the split-half reliability coefficient of each factor are all above 0.8. Χ2/df<5. GFI, AGFI, NFI, CFI, IFI,RMSEA and the other indicators are fitting, and this test meets measurement requirements. A 5-factor model is formulated based on the research results, including: moral quality; professional competence; political awareness; instructive ability; interpersonal skills. This 5-factor model reflects the evaluation of faculty members and students in universities on qualities of counsellors and transformation in their expectation for the role counsellors play as time goes by. So we summarize the qualities of counsellors are constantly changing. These changes have been constantly evolving in time, and their traits are such as: Objectivity of the times, Initiative of inner, Predictability of practice. Being well aware of the trend of this career is conducive to the formation of a sound relationship between counsellors and students, measurability for morality-oriented education, and improvement in counsellors’ overall qualities.

17

Ocena jakości usług edukacyjnych „w skali ważności realizacji”

100%

Lotko M.

Edukacja Ustawiczna Dorosłych

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2017

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issue 3

216-222

EN

The purpose of this paper is to show the usefulness of importance-performance scales for measurement and evaluation of the quality of educational services. The study was carried out with the use of a survey method. The questionnaire was composed of two parts. The first part included demographical questions characterizing the customers of educational services and the second part, the substantial one, included SERVQUAL questionnaire queries. The analysis of the results of the study demonstrates that it is necessary to make every endeavor to raise of quality of features connected with employees of organizations delivering educational services and their role in education process. The analysis of literature has demonstrated that importance-performance scales have not been used for the measurement of the edu

18

Wybrane koncepcje klasyfikacji metod zarządzania jakością

100%

Wawak S.

Zeszyty Naukowe Uniwersytetu Ekonomicznego w Krakowie

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2013

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issue 910

37-49

EN

A catalogue of methods will help scientists studying management and decision-makers in business alike as it allows them to select and use appropriate tools. In the literature, there is no shortage of classification of quality management methods. However, they are mostly incomplete or ambiguous. This paper presents an overview of approaches to the classification of management methods and proposes two suggestions for classifying quality management methods.

19

Якість трудового життя: соціологічний вимір соціальних змін

100%

Новак І.

Prosopon. Europejskie Studia Społeczno-Humanistyczne

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2012

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issue 2(4)

117-126

EN

The author, on the basis of the results of the study, assesses the quality of working conditions in Ukraine. This is an argument for social policy to increase their efforts in the area of employment, income, population, development of services and social infrastructure.

20

The quality of the entrepreneurial attitudes among the students of the Faculty of Management at the University of Gdańsk. The pilot study

100%

Małgorzata Z. W., Anna S. T., Tatiana P.

Zarządzanie i Finanse

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2015

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vol. 2

121-132

EN

The quality of the entrepreneurial attitudes among the students of the Faculty of Management at the University of Gdańsk. The pilot study The aim of the article is to identify the attitudes of students with respect to entrepreneurship. The study has been conducted on the group of students from the Faculty of Management at the University of Gdansk. The students represent the different courses of studies. As a result, it has been found that the quality of entrepreneurial attitudes seems satisfactory. The majority of the students, regardless of the courses studied, show a positive attitude toward entrepreneurship and they are interested in running own business. However, only half of them believe that the faculty prepares them well for this task

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