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Kultura emocjonalna. W poszukiwaniu nowych ujęć praktyki szkolnej

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Góralska R.
Rocznik Pedagogiczny
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2018
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vol. 41
63-79
EN
The aim of the article is to explain the meaning of the school emotional culture concept. The article presents following terms: culture, school culture, emotional culture. A few different views on the problem were presented in the text – the views of such sociologists as Erving Goffman, Arlie Hochschild and Steven Gordon. These are the scientists who introduced many new categories to the discussion on the topic of the social contexts of creating and expressing emotions. These are the categories: emotional culture, the feeling rules, emotional ideologies, emotional labour, emotional practice of teaching. By bringing up the issue the author points at the immense heuristic potential of emotional culture and exposes new and interesting fields for the scientists in the educational domain.
2
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Emotional Labour of the Polish Social Workers: The Study in Sociology of Emotions

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Zielińska I., Kanasz T.
Polish Sociological Review
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2017
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vol. 199
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issue 3
351-366
EN
The article presents the results of a study conducted among a group of 55 highly experienced Polish social workers on the management of their emotions in contacts with clients. The research was inspired mainly by Arlie Hochschild’s concept of emotional labour. Using a qualitative approach allowed us to incorporate a wider range of the spontaneity and reflexivity expressed by the subjects of the study. The paper helps illustrate that, similarly to other helping professions, social workers deploy significant emotional labour and use a range of emotional strategies to affect their clients’ actions or behaviour. The effectiveness of such labour depends on experience, individual characteristics and the formal and informal support they have access to. We conclude that with experience such workers not only control their emotions better, but first and foremost become more effective in using their emotions in such a way as to encourage or discourage certain actions and behaviours among their clients. The findings indicate that more attention should be placed on the role of emotions and emotional labour used by social workers in their daily practice. Incorporation of elements of the sociology of emotions might be particularly useful in this regard.
3
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Emotional Labour and Indirectly Measured Attitude Towards Occupation in Explaining Employee Well-Being

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Retowski S., Fila–Jankowska A.
Polish Psychological Bulletin
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2013
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vol. 44
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issue 2
165-175
EN
Drawing on the model of Grandey (2000), it was proposed that the attitude towards occupation could buffer the negative effects of emotional labour. A total of 173 teachers participated in the study. Attitudes towards occupation, surface acting, emotional exhaustion and job satisfaction were estimated. The indirect measure of the attitude towards occupation was assessed using the Approaching-Avoidance Simulation Method. Confi rmatory Factor Analysis proved the validity and reliability of the indirect measurement, which is based on uncontrolled reactions of the respondents towards stimuli representing the profession. The results revealed a positive correlation between attitudes towards occupation and indicators of employees’ well-being. The indirect measure of attitude towards occupation turned out to be a signifi cant moderator of the relationship between surface acting and job satisfaction. The results raise interesting questions about the connection between indirect measures of attitudes towards occupation and employee well-being.
4
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Praca emocjonalna a bibliotekarze

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Janas M., Zając R. M.
Biblioteka i Edukacja
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2015
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issue 8
PL
W artykule zaprezentowano dotychczasowe badania nad pracą emocjonalną prowadzone za granicą oraz w Polsce. Omówiono pojęcie pracy emocjonalnej w kontekście pracy biblioteki akademickiej oraz wytyczne ALA dotyczące pożądanych zachowań pracowników służb informacyjnych.
EN
The article presents the previous studies of emotional labour carried out in Poland and abroad. It explains the concept of emotional labour in the context of academic libraries and the ALA guidelines for behavioral performance of reference and information service providers.
5
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Emotional intelligence and burnout in the teaching profession

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Przybylska I.
The New Educational Review
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2016
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vol. 43
41-52
EN
The presented study employed an emotional intelligence framework as a means of explicitly examining the emotional competences and experiencing job satisfaction or burnout. Emotional intelligence is hypothesized to have a positive relationship with higher job satisfaction and negative with burnout. Firstly, the variables are discussed on the basis of existing concepts and research. The second part presents my own research: methodology outline, main data and discussion. Results showed that emotional intelligence was a negative significant predictor (r=0.54, p<0.05) of burnout symptoms, and a positive significant predictor of job satisfaction (r=0.37, p<0.05). The paper concludes with a discussion of the pedagogical implications, teaching professionalization and recommendations for future research.
6
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Emoční práce a emoční regulace v rodičovství

86%
Daňsová P., Lacinová L., Seryjová Juhová D.
Československá psychologie (Czechoslovak Psychology)
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2021
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vol. 65
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issue 3
222-238
EN
This study introduces the concept of emotional labour, the theoretical underpinnings of its delineation and connections to emotion regulation and brings it into the context of parenthood. Emotional labour was originally described by sociologists in the context of a work environment which requires one to consciously influence one’s emotions when interacting with a customer or a client. The connection of emotional labour with psychological theories of emotion regulation allowed for a better understanding and grasp the mechanisms through which emotional labour can lead to “burning out” or stress. Currently, parents are exposed to a great amount of information about how to “correctly” parent their children, which together with their own idea of a good parent, the influence of their family and close friends as well as other people, creates high demands precisely in the area of experiencing and expressing emotions in their interactions with their children. Today, the parent role approaches that of the job in several aspects. Its demands for emotional labour can be linked to negative impacts on mental health. The concept of emotional labour can be considered to be appropriate for a better understanding of what a parent experiences with the child in mundane situations and how parents handle the emotions. The perspective of emotional labour can therefore bring important information about emotions in parenthood and about the influence of intentionally working with these emotions on the mental functioning of parents even beyond the explanatory confines of emotion regulation. This study also introduces measurement instruments used to capture emotional labour and its dimensions. For future research of emotional labour in parenthood, creating a valid and reliable instrument, which has so far been lacking both in the Czech and international contexts, is a necessity.
CS
Tato studie představuje koncept emoční práce, teoretická východiska jeho vymezení a souvislostí s emoční regulací a uvádí jej nově do kontextu rodičovství. Emoční práce byla původně popsána sociology v pracovním prostředí při výkonu povolání, jehož náplň vyžaduje vědomé ovlivňování projevovaných emocí v interakci se zákazníkem nebo klientem. Propojení emoční práce s psychologickými teoriemi emoční regulace umožnilo lépe uchopit a zkoumat mechanismy, skrze něž může emoční práce vést k vyhoření či stresu. Rodiče jsou v současnosti vystaveni velkému množství informací o „správné“ výchově dětí, což společně s jejich vlastní reprezentací dobrého rodiče, dále vlivem blízkého, ale i širšího okolí na ně klade vysoké nároky právě v oblasti prožívání a vyjadřování emocí v interakci s dětmi. Role rodiče se v dnešní době v určitých aspektech více přibližuje tomu, co lze chápat jako povolání, jehož náročnost na práci s emocemi může souviset s negativními dopady v oblasti psychického zdraví. Koncept emoční práce lze pokládat za vhodný pro bližší porozumění tomu, co rodič v každodenních situacích s dítětem zažívá, jak s emocemi záměrně zachází. Perspektiva emoční práce tak může přinést důležité informace o emocích v rodičovství a o dopadech záměrné práce s nimi na psychické fungování rodičů i nad rámec vysvětlení, které poskytuje užití konceptu emoční regulace. Studie také představila i měřící nástroje používané k zachycení emoční práce a jejích jednotlivých dimenzí. Pro budoucí výzkum emoční práce v kontextu rodičovství je nutnou podmínkou vytvoření validního a reliabilního nástroje, který, a to nejen v českém prostředí, dosud chybí.
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